DoorDash Outage | Hacker News Reader

DoorDash Outage

doordash.com

23 pointsbenjyhirsch44 comments

Barely got our order—thankfully my number was on our ticket and we ended up getting it. A few minutes late... but no worse than the last time!

"We are currently experiencing issues with our consumer platform. We are working to resolve as quickly as possible. Thank you for your patience." https://twitter.com/DoorDash_Help/status/1577785317385461760

It's uncomfortable reading the impact to the "Dashers", and how they're losing out on their statuses and income due to computer error.

Don't think it's too bad. If DoorDash is down then the other food delivery apps get that traffic (Uber, Postmates, whatever) and all the dashers are multi-apping.

Hmm. Kinda reminds me of “Ladies and gentlemen, this is your captain speaking. We have a small problem. All four engines have stopped. We are doing our damnedest to get them going again. I trust you are not in too much distress.”

As long as the wings are still attached, the 4 engines not working is not the end of the world. Me not getting what I want right the F now, is!!!! ahhhh! /s

And all the restaurants rejoiced!

You guys joke, but I almost starved to death

I once explained to a co-worker that I live in a cabin in the woods.

  "So you hunt and fish and stuff?"
  "Nope."
  "So how do you get food?"
  "We have grocery stores in the country."

One time I told an Uber driver that I live out in the country.

  "Wait, how do you get around?"
  "I drive."
  "Oh. Do you have your own parking spot?"
  "It's the country. Parking is everywhere."
  "And do you have DoorDash?"
  "Nope. No apps, no delivery, nothing."
  "But how do you eat?"

It seems like urban people just don't grok how anything works outside the city.

This is definitely a 2-way street.

I grew up in the country where nobody walked or bicycled. Parents would drive their kids 1000’ down the driveway to the school county road where the school bus picked them up. To move themselves they believed they had to get in a car/truck/SUV.

Nobody understood why/how I chose to never learned to drive (I’m 40 now) and that I just choose to walk to the store, bike to work, take the bus to the movies, etc.

Rural people have trouble grokking things, too.

> It seems like urban people just don't grok how anything works outside the city.

Earnest question: is it possible that the people asking were genuinely curious?

And a follow-up: why should they grok your lifestyle?

People have a thousand different things they need to deal with on a weekly basis. Having a full understanding of how someone who lives a hundred miles away probably isn't high on the list.

Every time I've traveled and it's come up that I'm from Seattle people tend to ask me the same things: where is Frasier's apartment, how many Starbucks are there really, and do we all throw fish or is it just for special occasions. A coworker from Texas gets asked if they own a horse.

I guess my underlying question is how is this anecdote relevant? Maybe I am misreading but it feels, to me, like you're just having a go at "those silly urbanites", which, if I'm right, seems unfair. Do you know how to get from Queen Anne to Columbia City on King County Metro?

I find that extremely unlikely. From a simple read of GPs post, they are definitely in the right to judge and ostracize urban people. It's a shame that more free thinkers like him are slowly becoming eroded in our world, as I believe we'll truly miss something once the cabin people are all gone, probably due to DoorDash using urbanites.

#8 is the first step, I forget the next tho.

Oh no, we've outmoded hunting.

Y'know the more I think about it the more I think I'd learn everything about how exactly to handle the next 20 years by just being a fly on the wall at the study groups the people that made WALL·E go to.

Wait, WALL-E wasn't made in earnest? I personally cannot wait for walking to be "outmoded" by personal floaty devices and for life to resemble a trip on a cruise liner (or so I imagine--I'd never step foot on one!) I'll own nothing and be so fucking happy.

I feel like those folk weren't Happy so much as Blissfully Ignorant.

Oh no, how do I get my $22 burrito now?

We have different delivery services in my country (mostly wolt and glovo), and yep, they fucked the prices of food here.

They probably take 20-30% of the item price from the restaurant (+charge delivery extra)... so eating inside or takeout should be cheaper.. but nope, to keep the prices consistent, pretty much everyone raised all their prices to the delivery levels.

I did start cooking more though.

I wouldn't go as far as cooking more often, but I am calling the restaurant and ordering direct and picking it up myself more often than not.

Israel? I have never ordered food because I knew it would be insane.. Are you telling me ordering wolt is about as cheap as ordering take out?

Slovenia.

I'm saying that stuff used to be eg. 7eur if you either picked it up or ate inside. Then wolt came, and due to wolts taking a percentage of the price, the price was 9 or even 10eur + delivery fee if you ordered on wolt, and because people complained (because the in-restaurant price was still 7eur), they raised the price to 10eur in the restaurant too.

now i'll pay more on all 5 different fee's and a probably even a markup on every menu item... Yay doordash!!

5 different fees plus unpredictable markups? What is this, a Comcast bill?

Or a TicketMaster purchase.

Just checked today and it looks like the markup is 12-12% per item over picking up at the restaurant.

Overall it seems to cost 25% more than picking up oneself on a ~$100 order.

And I bet they charge restaurants the same. Double-dipping, yum!

I tried switching to Postmates today and was presented with 5 different fees including taxes, only 1 of which was actually covered by their subscription service. This is in contrast to Door Dash, which only had 3 fees (delivery, service fee, & taxes), which were mostly covered by their subscription.

So I have to hand it to DD, despite all of their flaws with transparency, they're a more transparent about fee structuring than some of their competition.

Their entire service IS delivery, so WTF is the "service" fee?

It's still an insulting rip-off.

I agree, it's still shady. I don't understand why less scummy businesses can't seem to make it in this space.

Step 1) Withdraw cash

Step 2) Search ‘delivery’ in your favorite maps app

Step 3) Call whichever restaurant looks decent to you tonight and place an order

Step 4) Receive delivery, give cash tip

You’ll eliminate the middleman fees on both sides of the transaction while at the same time supporting the food businesses that are most local to you.

So many places you can even pay online with "regular" Square or Shopify or Stripe

Amen. BUT, be aware that the delivery assholes often hijack restaurants' online presence and put up fake phone numbers that go to the middleman, not the restaurant.

Also some restaurants have apparently started contracting out some of their 'normal' deliveries to these entities, so it can be difficult to avoid them entirely even if you're deliberately trying not to do business with them.

my local papa johns franchise outsourced its delivery to... doordash :-/

Someone else reported that some Pizza Huts are doing this as well. I believe Dominos still uses only their own employees to deliver.

Use this as an opportunity to take a walk or, God forbid, run into other human beings in a restaurant.

Lol I'm actually kind of surprised by the amount of hate in the comments. I've been a fan of their service and have accepted the fact that the extra price I pay is for the cost of convenience -- and to avoid my terrible cooking.

In any case, hugops to the team.

I know one of the early execs and he is a total prick. In the early years they changed the driver pay to a new scheme and after all the drivers had already been paid they decided it was too much and tried to claw it all back from them. He was trying to figure out if they could sue the drivers to get it back.

Anecdotal of course, but that really soured me on the whole company and from what I can tell they still treat everyone like shit. Sort of par for the course for the companies exploiting the gig worker loophole.

It's not about the price YOU, the customer pay. It's about the scumbaggery that these lowlives perpetrate on restaurant owners. The best one is how they impersonate the restaurants online, hijacking their online presence and setting up fake numbers as the restaurants' own.

Never use food-delivery services. Not only are they scammers, but they (and this is first-hand observation) mess with, eat, or take your food into a public shitter.

It's actually also about the price the customer pays. I've seen plenty of restaurants raise their prices across the board (even if you call them up yourself and order carryout) because DoorDash et al take such a high cut. It's one thing if only DoorDash orders were more expensive, but those fuckers made it expensive for all of us, even those that don't use DoorDash.

I was responding to the OP's willingness to pay extra for DoorDash. I agree with your complaint.

Of course some infantile shut-in or DoorDash shill downmodded my straightforward observation. Every day this site descends into Redditude.

My very large company got us all “free” premium Door Dash accounts, and then Door Dash starting classifying our IPs as bots and blocked us from promos.

Our company has now blocked the Door Dash website from our networks.

Yet the premium accounts remain unabated.

Hopefully they won't be able to fix it and they'll go out of business. Good riddance.

Opens up the doordash app on iphone….

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