As Google is finding out though that user trust is easy to break and can greatly impact your future products’ success.
If Meta continues destroying users’ faith in Instagram the way they have in Facebook, it will gravely hurt any attempt by Meta to build their AR/VR empires.
A good counter example is Apple, a company which actually realized how impactful this can be with their Mac business.
Apple’s Mac business is their second smallest, ahead only of the iPad (which thanks to shared development costs and components with iOS is almost certainly more profitable) and behind accessories, services and iPhone.
And yet, Apple invested significant R&D, and spent years publicly apologizing for the state of the mac, humiliatingly reversing course in some decisions and promising they would do better until they actually did better.
Because Apple recognized that their commitment to the Mac meant their customers could trust them. And the years they were ignoring it (probably in a misguided belief that the relatively small size of the segment meant it didn’t matter) led to a massive loss of trust that was clearly spilling over into their iOS products as well.