Ask HN: Has Amazon completely broken down (at least in the Bay Area)?

I use Amazon Fresh sometimes and my last 3 deliveries have been skipped without notice. I call customer service and they give me a small credit and say "try ordering again". Same thing happens with the next scheduled slot.

A dozen+ packages have been marked as "on the way" or "out for delivery" but the date comes and goes and driver never shows up. I call customer service and they refund the purchase. It may or may not then randomly get delivered a few days later.

This has been happening for at least a couple months now. They haven't acknowledged it anywhere, but it seems like Amazon has some massive logistics issues going on behind the scenes. Has anyone else had the same experience? Is this restricted to the Bay Area, or is it a larger problem?