My Viagogo experience in 2019. After an hour waiting in line for the event I get my ticket scanned only to realize they sold it to somebody else at the same time. Another 30 mins waiting at the security trying to get somebody from their call center to pick up the phone and tell me I was out of luck that day. I only got a refund in form of viagogo credits which expired worthless as there were no events happening due to covid. Buyer beware.