Atlassian's critical services consistently gets above 99.9999% availability
atlassian.com
atlassian.com
I guess maybe the lesson is that you can have amazing uptime in some ways and ... it really doesn't change people's perception if you dork up in other ways.
1. dev team member signs up for the free Jira tier, sets it up with a simple flow. The 5-8 people on the team use it among themselves to keep track of work and deliver.
2. Management sees dev team improve its metrics, decides everyone in the company should use Jira.
3. Corporate standardizes Jira usage across the company, creating the Workflow to End All Workflows, with dozens of custom fields, many of them required.
4. Actual work grinds to a crawl as everyone spends more time futzing with Jira than developing.
5. dev team member signs up for the free tier of a competing, simpler bug tracker. Proceed to step 1
Jira haters, it could be worse. It could be Microsoft's Azure DevOps, fka Visual Studio Team Services