Optus asked to pay for passport replacements after agreeing to drivers licenses
abc.net.au
abc.net.au
What is the actual issue with driving license (or passport) numbers?
I mean, these documents contain a number of "fixed" personal data, name, surname, place and date of birth, a photo, etc., and the Authority issuing them attributes to them a number/serial and a date of emission.
The issue is with the personal data, what is the advantage of (or what problem is it solving) issuing a new document with exactly the same data but with a different number/serial and a new date?
Particularly when money is involved, but - only as examples - if you want to buy a phone SIM you need to present the actual document.
I did it myself - simply called a bank, told them my number and the basic info and that was it. The contract arrived by post (to an address completely different from my official permanent residence), I signed it and uploaded a photo. I was surprised but that's how it works out in practice.
Fortunately we don't need ID to get a SIM here.
AFAIK the "other party" has no way to check that the ID is not fake, nor a way to verify that the document number corresponds to you, so - in theory - you could print a fake id with a random number and it would work the same.
Little by little they are introducing a form of digital ID (SPID, provided by authorized third parties) that while not yet ubuquitous is starting to get traction (it is already needed to deal with most government offices remotely) also in private sectors.