Ask HN: Recovering Facebook Account

I feel bad asking here, but I have a family friend dying of cancer. His wife is obsessed with restoring their facebook [1] account - it was recently hacked for the donations balances (we think). They have followed all the advice on the help sections. Does FB have any way to contact a customer support rep? I feel even worse reaching out to my contacts in FB, but, trying that as well.

[1] probably a way to just deal with the coming death, just avoidance.