1m user terminals manufactured and yet we still don't have one 18 months after paying for it. (Actually, I canceled my order a year ago. But my brother, who also paid the full $600 still doesn't have his. And they keep delaying it.)

Three years ago we both signed up for a terminal, paid the $100 deposit and got on the list. Eighteen months ago I got an email saying I should log in, pay the additional $500 to have the terminal shipped to me. After three months of waiting nothing had shown up. There's no way to contact customer support so I had to ask a friend who works at SpaceX who I should talk to. Two weeks later I got an email from someone I'm guessing is part of their support group saying i was in the queue for delivery in late 2021. Late 2021 comes and goes and no terminal. I ping that same person. Now I'm in the queue for a late 2023 delivery. I ask if I can get a refund, they say yes. They credit my card for the second $500 charge but not the original $100 which they claim is unrefundable.

My brother, the true believer, is still waiting for his terminal and his cybertruck.

I know that Elon is a minor deity on hacker news and peeps are going to downvote the heck out of this comment, but from my perspective, dude's a ripoff artist who survives only because the government is paying for his rockets and ev subsidies.