World’s Best Airlines Were Just Announced and Not One US Carrier Made the List
johnnyjet.com
johnnyjet.com
With these routes, you have travelers that are less penny-pinching cost conscious, with lots of business travelers and wealthy travelers that can pay more for better service. Plus, many of these airlines (like Qatar) have relatively cheap labor costs.
With American carriers, I'd assume the lions share of their traffic is domestic, where you have a family traveling to grandma and grandpa's house, who'll get a ticket for 5 dollars cheaper even if it means you have to pay extra to use the bathroom. And since many of these flights are in the 2-4 hour range, a lot of travelers feel like they'll "suck up the pain" for a discount if the flight is that short, vs. someone on a 12 hour transatlantic flight.
This isn't just a US issue - think of the European carriers who primarily fly within Europe. Nobody has great love for Ryanair, besides the fact that it's so damn cheap.
As with so many things the US seems to have an air system that is both shitty and expensive.
International is not the issue. Flying between countries in Europe is not much different than flying between states in the USA. Singapore has tons of countries within 1-2 hours so like flying from SF to Vegas and people do it all the time taking weekend trips. Examples: Malaysia, Indonesia, Thailand, Vietnam, Cambodia, ...
The reason USA airlines suck is because, in general, the USA has a culture of poor service. Many USA employees have an attitude that can best be described as "this job sucks, I hate my job, I hate these customers for existing and therefore making me do my job"
I've certainly experienced what I'd perhaps call "curt" service, but even then it's usually the case that the employee just has a ton of shit to do and is trying to move along the line quickly. The vast, vast majority of service I've received has been kind and courteous. To be clear, I've certainly had horrible airline experiences (e.g. getting stuck on a tarmac for hours), but rarely if ever is that the fault of an individual front-line employee.
What I've seen far more often, especially since the pandemic, is travelers acting like they were born in a barn, sometimes to the point of outright abuse towards employees. I can certainly commiserate with travel frustration, but so often I see people that take it out, rudely and unfairly, on employees who aren't empowered to do anything about it.
Flying in US is much more unpleasant than in EU and even at top tickets (first/business) you don’t event get the lounge access in US. Express lanes are questionable and any security benefits require pre registering with TSApre or whatever. Even Air France’s low cost partner Transavia is pretty great and very price competitive. Their upfront product includes fast track airport access and only costs a little more.
I got super lucky once and got to fly first class on points to east Asia via Asiana and ANA and holy shit the level of service is just out of this world. You get personal service from airport to airport, including an employee (or sometimes even more than one) escorting you from lounge to gate. The catering was among the best food I've ever had, and they turn down your seat and give you pajamas. In retrospect I'm especially impressed because I was a dumb twenty-something year old with no business being in a first class cabin.
Unions...
Absolutely ridiculous to try to blame unions.
I'm not saying that GP is right, but it's equally facile to blame the difference on "deregulation".
For whatever it's worth, in my experience, the staff of non-US airlines are dramatically better at their jobs. It's comical how bad the service is on US carriers, even for business and first class on long-haul routes.
My inclination is that it's just linked to an overall decline in service across the board in the US. Even something as pedestrian as Starbucks or Tullys in Japan and Korea is a different class of customer experience than here.
(The US isn't alone in this, of course -- the worst flight I've ever had was on a Spanish airline, and most European discount airlines are miserable. But you sort of expect that when "discount" is in the name of the service...)
Every single airline on this list, except for ANA, is a flag carrier or directly state-owned. America has no flag carrier and all of our airlines are in a knife fight with each other that just leaves them all barely functional.
Korean airlines is the "flag carrier" of Korea, but there are lots of others, and all of them are preferable to US service. As for Japan, ANA is a private company and AFAICT, always was. JAL was the "national airline" of Japan, but fully privatized in the late 80s, and is now smaller than ANA.
Just for another example: Taiwan's "flag carrier" is China Air (which is mediocre), but EVA (which is private) provides excellent service.
[1] https://www.koreatimes.co.kr/www/nation/2019/04/694_267194.h...
I also literally said "except for ANA".
Edit: Oh, sorry, I see - GP mentioned Asiana. I'm talking about the list in the actual article that's linked, which I think I made very clear?
The big difference, actually, is deregulation.
MBA style management focusing on short-term economics and management bonusses seems more likely to me. I don's see how treating employees well leads to poor service and quality.
If that story isn't apocryphal, it should be taught in business schools as an example of missing the forest for the trees. It's like an executive at FedEx "figuring out" that they can save 1% of their costs by reducing the reliability of overnight delivery, or an executive at Mercedes "figuring out" that they can shave costs by using plastic leather.
I'm not saying it doesn't happen, but it's a great way to destroy a brand with pound-foolish thinking.
The reason people believe Japanese cars (specifically the ones built in Japan) are built better is because the employees are not unionized combined with traditional beliefs about the Japanese refusing to half ass anything.
Unions exist to allow people to be lazier than they would otherwise be able to be. This is great from the perspective of the worker, but from the perspective of the consumer, unionized or companies are generally not going to treat them as well...
Being a great airline means keeping schedules, not losing luggage, and not squeezing coach passengers with that last inch of space lost, handling errors gracefully, and generally being clean and competent.
No kidding, even the worst Airlines I’ve flown (Air France and now-defunct Deccan Airways of India) do not hold a candle to the condescending staff and torturing seats.
If you fly in the US, how would you compare them to Air France?
I recently flew a route that was half Delta and half Air France, and Delta was a lot better.
After one delay of five hours, the flight attendant came by offering a tiny bag or pretzels (with four pretzels) or a cookie. When I said “both” I got “it’s one or the other”. I reminded her that this flight was five hours late, I missed my business dinner, and we would not be landing until 1am after all the restaurants were closed.
I got both, but honestly…how tone deaf does your employees need to be?
Some minutes before boarding time, I started walking back to my gate. The gate staff was furious. "Hurry up! Where have you been?!" I was perplexed. Boarding time hadn't even started yet. There had been no speaker calls, at least not where I was.
"Hurry up! The pilots want to leave early!"
Yeah, and I don't want to be yelled at for keeping to our agreed time. So I guess that evened out. No one got what they wanted.
Delta is probably the best in the US. But those at the top of that list are in a whole different league of air travel, even in economy.
Tesla FSD has made single day trips into nothing, and I recently bought an RV with starlink which makes major cross country trips obviously a better choice (to me) than airlines.
It’s not just the airlines themselves. It’s the airports. Everything feels just maximally engineered to extract the most money from me for the least cost. The food is terrible and expensive. The buildings are all neglected, government designed by committees monstrosities. There is no mind paid whatsoever to efficiency.
And it’s expensive! We were recenty flying and our two checked bags were over weight by about 5 lbs each. This cost is an extra $100 EACH bag. Insane. On a connecting flight we paid like $200 just to have a quick 45 minutes to sit down and change our baby, and have some amount of privacy and ability to lay down. (It was a “minute suite” which costs something like $100/hr. We booked two hours and were only able to use about 45 mins due to the size of the airport)
I hate it. Flying is the absolute worst experience and I hope to never do it again except for private flights.
Many of these other airlines are newer and serve a smaller amount of their population. They are still seen as luxury. The other side of this high-quality coin is that they are not accessible the same way north American flights are to north American customers.
Just like the first Tesla was a roadster for the rich that was used to start a company and fund expansion and cheapness, these airlines have started at the top-end for profit and expansion. But they do not serve everyone.
Airlines in the US used to be very classy. It became more profitable to serve broader, cheaper service.
What this means really is that unless the airlines are outliers for their particular region, they're actually representative of a gap that still has a ways to close.
I don't fly an enormous amount (6-10 long haul flights a year) but it's always interesting the things these lists go for. American and BA might not be the most comfortable experience, they might lose your baggage from time-to-time and their lounges can be a bit dated but when the chips are down boy do they have the best captains and crew.
Obviously when flying one hopes that things won't go wrong but if they do I'd rather be flying BA or American over Qatar thank you very much.
[0] https://www.google.com/amp/s/www.bbc.com/news/world-australi...
US carriers seem to be hyperfocused on going as low as they could possibly go without having to resort to ultra-low-cost-carrier schemes of charging for literally everything. (They're almost there, though.)
https://www.independent.co.uk/news/world/australasia/woman-s...
The owner of the airline and the family that rules the kingdom are the same, complicating the issue of responsibility. Their attitudes to women is fairly clear though.
A similar link.
The fact that Qatar Airways is (majority?) owned by the Qatari government is a separate issue.
Anyways, we’ve gone too far into the weeds here.
I'll pay the extra and take the risk of slightly poorer service and slightly lower quality food.
There is a lot of the world that isn't America...
Plenty of other countries not on the list too, what's it matter that an american airline is not specifically on the best list? You would expect due to the law of averages, there are a lot of things that an american version of wouldn't make the top, the same for any country, what significance does it have?
It's just an airline. A lot of these airlines from other countries operate a lot of flights in the US, who cares about their country of origin?
Also like air New Zealand and China Airlines (after I found out it’s Taiwan not China owned, never flew on it prior to finding that out)
I just wish these rankings were separate between economy and business. I don't care about service much, heck just let me lay down and sleep on a floor.
Flying with small kids Singapore is amazing. Everything is priority - boarding, immigration, business-class like service, free seats where infant beds are (bulkheads or whatever its called). Very very much impressed, even when most airlines are very forgiving and understanding when flying with little ones.
What does that mean? As someone who lives in rural New Zealand that sounds classist.
That said rural is just slang for simplicity. In middle eastern airlines stewardess almost bow to you, while Air NZ they kick pillows on the floor and having a loud laugh in the back.
Is it higher? Minimum wage is pretty low, holiday and sick leave requirements low and employee protections weak compared to where I live.
Ryanair fly a lot more flights than many other airlines in europe, and get proportionally more complaints, meaning you hear them more often. They're actually not all that bad. They make you jump through hoops to get refunded sometimes, but that hasn't been as bad in recent years (and I've dealt with worse; I'm looking at you Aer Lingus).
In some cases it can be like 10x cheaper esp if you choose to fly with layover. In others - they've won the monopoly (via price dumping) on the route and now charge insane prices.
Worst of it are the passengers. Just last week I saw a group downing a 1L bottle of bourbon at 10AM in airport and another one while on the plane.
I use their app these days, but they've accepted PDF versions for me in the past, as long as their scanner can read the bar code.
> Just last week I saw a group downing a 1L bottle of bourbon at 10AM in airport and another one while on the plane.
Ah, you're flying from the UK I take it. (/s)