Directly from the article:
> “Our technology is not real time,” he said at the time. "It's not constantly reporting back. It's gathering information up and is usually transmitted in small doses.”
The issue is, we don't know what this software is gathering and sending. It is not being done with consent.
But you're right, this needs to be looked into before getting the pitchforks out. But certainly, having the presence of a keylogger is bad enough in itself.