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Hi Karin, Here's the form to ask for help if account was disabled by mistake https://www.facebook.com/help/contact/260749603972907 They will ask for your ids and contact informations

I’m definitely no expert, but if you’re in a customer support circular reference, perhaps you could take a screen capture (video) on the off chance it’s some sort of bug.

Maybe also try reporting from your other fb account or that of a colleague.

The people reviewing at fb will be real people with a tiring and tough job and if you can give them links to help build credibility and authenticity I think it helps.

Side story: I had a small accomodation emergency in a foreign country recently and it was the “legitimacy” of my Airbnb account (~30 reviews) that was the only thing that made me appear like I wasn’t a scam and indeed was real.

Do everything you can to separate yourself from newer or less trusted accounts, and communicate via another account if you have to (i.e. if the UI has soft locked you from requesting a review).

I'm sorry you're in this situation, and sorry I don't have any suggestions, I hope you can get it sorted soon.

> I am willing to pay for professional help.

This stood out to me though, what sort of help is it that you're willing to pay for? You may have some luck using a lawyer to contact Meta, but other than that this sounds like an offer to bribe? That has been known to work with Facebook in the past, but openly suggesting it is taking it to a new level. I hope this is a misunderstanding!

There are firms you can pay to navigate Amazon’s appeals process. I wouldn’t be shocked if similar exist for Facebook.

Fair enough, thanks for mentioning it, but damn, that's a bit dystopian. It's a testament to how bad the process is that it's possible for there to be different levels of expertise in navigating it.

You might want to link to the account. The way you post this here is just a few lines of text from an HN account created half an hour ago. For all we know, it could just be a hoax.

You say "my personal Facebook page was hacked". How? If you don't know how, then all you know that content appeared on the page that you did not post. This does not mean it has to involve a "hack" of "the page" which makes it sound like one of Meta's servers was hacked.

I don’t recommend the OP do that. A Facebook employee can do DD anyway to see if this is for real. Anyone else can post ideas.

I know that my page was hacked as i got notifications fro Facebook that someone wa trying to login into my account. Unfortunately I did not manage to change my password in time as they had already taken over my account. The location of the login was US while I live in Malta EU. Facebook should know this kind of details.

I suggest you look over the Facebook Help Center (https://www.facebook.com/help), and navigate to (https://www.facebook.com/hacked), or just email them directly (appeals@fb.com)

How do these FB / Instagram accounts get hacked?

Poor passwords?

No 2FA?

?

P.S. Hope it will get sorted out for you... stressful if income is tied to an account.

You should add “Ask HN:” to the the beginning of your post title.

Bad luck :-( Hope you get this fixed.

Seems like you might need to rethink how you earn your income...

Facebook Suspension