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Comment by _V_ | Hacker News Reader

> If you cannot get parts in stock (meaning in advance), you might as well send it to the Apple and not bother with repair shop at all.

Because that idea is BS, designed just to block 3rd party repair shops from doing quick repairs leaving you with the same (or worse) level of service that Apple itself offers.

Why on Earth would anyone need to provide SN of the phone to buy consumable such as battery? Makes no sense at all. Even the display is stupid because most of the time people come to the repair shop is because Apple takes 2 weeks & wipes data from device. Which is kinda problem for many people since they often don't have another $$$ for spare phone and also forgot to backup.

Almost any other vendor lets you buy parts such as LCD or battery and just swap it. And for most of the phones you can do that kind of work in under an hour.

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> because Apple takes 2 weeks & wipes data from device

They don’t. It’s a 30 minute repair with no wipe necessary.

You're talking to someone who has personal experience at having to send the phone in and wait two weeks. Unless you think they're lying?

They are lying if they are claiming it’s the general case, which is how they phrased it, so yes.

Judge for yourself: https://news.ycombinator.com/item?id=32916346

Okay. I judge that they are probably telling the truth and you are being an ass about it.

Amusing but silly. They are obviously lying.

You can’t seriously believe they are afraid of naming an Apple Store. If the store existed and they named it, then I’d look like a complete asshole.

I wouldn't tell you where I live just to prove there's no convenient Apple Store.

As I said somewhere else, it probably depends on your location.

This also applies not only to the battery replacement but for screen as well. I've had to do that also and it also was not a 30 minute repair unfortunately. If it was, I would be quite happy and would not be so frustrated over this stuff.

So you knew it’s not the general case, and yet you said it anyway.

In my location it is a general case. What is your point?

Is it? That honestly doesn’t seem remotely credible.

You are claiming that there is a ‘location’ where Apple themselves in general need to send off a phone for a battery replacement, one of the most common repairs.

Which Apple Store was that? Where is it located? We can easily enough ask them what the general turnaround time for a battery replacement is.

Yes, it is. For both batteries and displays - across many different ocasions over the years. Unfortunately. That's why I let company I work for to buy me some nice repair equipment so I can atleast extract the data & do some things by myself.

Are you an actual Apple employee with some power to help me (or help the situation in general)? If so I'd be really glad and more than willing to share all my information with you! Let me know. We buy Apple products worth roughly ~$10-30k every year depending on the stuff we are getting so I'm afraid that we are not that big to be interesting by ourselves but we are certainly bigger than 3 iPhones a year :-)

I'd be the first person to actually celebrate having some official way to either repair my stuff or at the very least a way to get genuine parts without having to jump through multiple artificial hoops designed just to piss me off.

If it’s a real location with a real Apple Store, why can’t you name it?

I can but unless you can help me, what's the point? Just to convince you? I have no vested interest in Apple - emotional or financial and thus I have no interest in fighting for (or against) Apple (or Android) fans.

By your own indirect admission you cannot change anything so why bother? I don't really care if you personally believe me or not. Sorry.

I think the point is that you’ve publicly claimed that this location exists and used it as part of an argument against Apple, but when asked to name it, you can’t.

An honest person would have no reason to hide the location. I think it’s fairly clear that you’ve been caught in a lie.

The good ol' "If you have nothing to hide you have nothing to fear".

Your offer is that I should disclose information about my whereabouts so you can do nothing to help me. Well thank you for this opportunity but I think I will politely decline. :-D

As I said earlier: If you cannot help me at all, I have no interest in proving anything to you. Sorry.

> The good ol' "If you have nothing to hide you have nothing to fear".

Are you afraid that some harm will come to you if you name an Apple Store that was slow to repair a phone?

Nobody is asking you to disclose your whereabouts. Just tell us which Apple Store took 2 weeks to repair a phone, if indeed there is one.

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