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> No?

No. If that were the case, why wouldn't they just have said so in the emails they sent out? Only "legitimate" explanation is it's a bug.

That could be handled much better in that case. "Dear valued customer"... You know that I haven't logged in over 10 year, don't use the service and never paid anything. I'm not a valued customer.

Why not just write: Hey, we notice that your account isn't actively use, click here to close it.

If you want to remove stale accounts, then send a 60-day warning and then delete the accounts. Don't try to act like fly-by-night scam artist and demand money for something you're not owed.