This occurred to me in the 2000s in NYC. Repeated (I kept on getting "disconnected") calls to 311 always led to an operator that proceeded to victim blame me. "Are you sure you do not have parking tickets?", "Are you positive you have no parking tickets?".

There were "No Parking xxxday for repaving" that were posted in the (somewhat desolate, few residences) area after I have parked. Even after explaining this situation to the operators, they still insisted that the city must have towed my car because I did not pay my parking tickets. Three/four operators, same line. They had no idea where they towed my car. It took my father and I over an hour, splitting the streets, walking the neighborhood and finding the car.