The article asserts that Facebook’s moderation is defective. The person I was responding to presented a standard generic argument that is of the form: “Yes, it is defective, but the problem is too hard for anybody to produce a non-defective solution. Therefore, the provider has no choice but to provide a defective service.” I am arguing that is untrue. If a service is defective, it can and should just not be offered.
Note this is entirely contingent on the service being defective according to your value system. I have made no claim as to whether or not I agree with the specifics here, just that the generic conditional argument presented is flawed.