Also, are there benchmark tasks that you either created or that already exist that you evaluated the model on?

PS - please don't let this me used at a way to prevent human interaction. Chatbots are a disaster and literally the worst possible application of ML, as a shitty interface to a menu system. I hope this will be used in a way that is not consumer-hostile and that the company actively resists ignorant business attempts to use it to avoid paying for customer support.