How we built our workflow engine

Author here!

This is a write-up about how we built a core part of our product, which is the workflow engine.

Workflows are more complex than most of our features, powered by something akin to a small programming language designed to help model things like users, teams, PagerDuty services, etc. on behalf of our customers.

The post is a behind-the-scenes view of both how the feature works and insight into our goals and methodology as a team, including an evaluation of whether the up-front investment was worthwhile.

I think it's rare that people go into both the technical and human side of building a feature, and hope this can be a case study of how engineering projects get done at a start-up like ours!