The other day, I clicked on a video ranting about one of the latest Battlefield games. I used to play BF4 years ago. I enjoyed it, and remember plenty of CoD vs BF debates. As I was watching the guys rant, I couldn’t help but agree with everything. Everything shown in the video, was exactly the opposite of why BF built a great franchise. It seemed more like the company tried to be every shooter game that’s been popular in the past decade at once, and seemed more like a cheesy Fortnite ripoff than the tactical arcade shooter I remember.
I can name numerous other games (mostly in shooter/strategy genres because that’s what I mostly play) with similar stories of games starting to flop because the companies ignore their customers, usually so they can ripoff some recently successful games.
FWIW, there are some great companies making amazing games (this year has been awesome for Paradox, for example), it’s just odd that many franchises I remember being quite good take such odd direction that people will hate.