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I also work at Grafana Labs, and could just Slack you... but as you've asked...

Incident is available in the free tier, that's awesome... are there any limitations on that at all? Is the free tier version of Incident as fully featured as the paid tiers?

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Hello :) The free version is fully featured, so you just limited to number of users in the free tier (three).

Yes Grafana Incident is available (fully featured) in the free tier of Grafana Cloud

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