That’s quite a jump there.
One bank is bad at maintaining their app all the way to a blanket statement about rich people and technology.
One bank is bad at maintaining their app all the way to a blanket statement about rich people and technology.
I am not a rich person, although I'm comfortable, but several of my banks are terrible at IT. Like "We are upgrading our web site so it won't be available until Tuesday" level bad at IT.
Note that wasn't just "Some services won't be available", the whole web site was out of action for most of a day. It's disappointing but understandable if I can't send a random stranger 2500 ¥ at 2am because the bank are upgrading something. But it's straight up crazy that I can't even see my 2018 bank statement PDF because they're upgrading, it's the sort of feature a PHP Blog site can make work.
Not necessarily more hours or $$ spent on it, but more care.
I envy this sometimes. It takes a lot more work to evolve a system with zero downtime.
Maybe every other bank is better? I doubt it. For me one bank being unavailable is a mild inconvenience (it so happened I wanted to use Santander to check some records, but most days I wouldn't have noticed) but most people only have one bank, so it being out of action is really problematic, and we live in an era when "you could visit a physical branch" might as well be "You could fly to the moon" for all the practical good it does normal customers.
The IT Crowd TV series are representative.