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Comment by alpaca128 | Hacker News Reader

Apple's warranty in the EU is not any longer.

The 2-year "warranty" required by law is not the same and only covers defects existing from the time of purchase, and after 6 months the burden of proof falls to the customer. In practice I've never seen this play out because almost all manufacturers (with Apple being an exception) offer 2-3 years of full warranty here either way.

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Apple can try to be the exception, except most European have consumer protection agencies that will do the right thing when consumers fill a complaint.

That is how I canceled my Vodafone contract, while Vodafone was playing word games on me and refusing to accept my rights as consumer.

After filling a complaint, and getting a call from the consumer goverment agency, apparently it was all in order to cancel the contract.

Same will apply to Apple.

Similar story in Australia. Ultimately it doesn’t matter what a manufacturer says the official warranty is (for a consumer purchase), they can’t reduce the statutory rights to be less just because it’s in the warranty fine print. Though there’s also not an official list of “this device has a statutory warranty guaranteed of X years”, it’s left to be whatever is determined to be a reasonable expectation based on the price of the item, expected use, and a handful of other factors. I’ve not had to test it with an iPhone specifically, but I’d suspect it that a >$2000 device would be an easy case to make for a reasonable expectation of working beyond 2 years.

It depends. If you've bought your device from Apple, defects will be covered by them in this 2-year period. At least this was my experience in Germany. Two times I encountered a very helpful Genius that issued a repair although my 1-year warranty was up.

Not true, there is second year of warranty that needs to be given to customer by store where device was purchased. Only difference is you will ask you for receipt. (I work in Apple authorised repair store)

As I said, the 2-year period mandated by law is not a standard warranty, isn't as comprehensive and usually has a different name because of that. Most companies know that it's not worth it to debate people about it and just offer 2-3 years. Apple doesn't at least officially, it's also not a big secret that they've denied responsibility for faults in their products in the past.

Though on average Apple most likely isn't the worst company to deal with.

Don't know why you're downvoted; At least for Germany that's exactly the situation.

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