In abstract both arguments (strict enforcement of all laws; and that the system's results are inhumane so lesser laws should be ignored) make surface level sense. A middle ground sounds best (some laws are loosened, leniency is used on first offenses, prison system reform to rehabilitate instead of punish, etc.).
An employee took a photo of the shoplifter in the act of stealing, the shoplifter got angry and assaulted the employee for this. That's when then the employee tried apprehending the shoplifter.
Assault, not petty theft. Also, doesn't violence turn theft into robbery?
One person is more culpable in the life ruining than the person who contacts the police.
Except that's not what happened. The shopkeeper was assaulted and another shopkeeper (a member of their family) also assaulted before they pursued the assailant.
I totally agree that the “tough on crime” strategy doesn’t work. But the solution can’t be to let people get away with petty crimes or even make the perpetrators into victims. Law abiding citizens need to be protected.