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I am in Germany, and I have several free bank accounts (I have DKB, ING, and Revolut, but I could easily also get e.g. N26 or comdirect). A quick Google search for "freies girokonto" results in a comparison between the 31 best offers here: https://www.biallo.de/girokonto/ratgeber/kostenloses-girokon... (no affiliation), so I have no idea what you mean by that.

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The online banks are very risky though, but that is true they are often free. The physical banks are almost always not, unless you want the extremely basic account for people with no address registration

What do you mean by risky here? DKB is owned by the Bayerische Landesbank (mostly owned by the state of Bavaria). Their online security measures seem at least as good as my Sparkasse account, too. I use a physical TAN machine to authenticate transactions for both.

There is basically no customer support if anything goes wrong

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