I find ProtonMail odd too, especially in context of better decentralization, for them (AFAIK) not supporting regular client-to-server protocols (without the bridge software) and doing that reinvented encryption which only works between its clients, but as for account cancellation, it does seem to happen with others too: there are regularly appearing stories about Gmail/Google accounts being blocked with no way to contact the support, occasional services (like Opera mail) just shutting down, some seem to take your mailbox hostage demanding more of PI.