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Comment by matdwyer | Hacker News Reader

This is how you "get things done" - complain online to get the most PR you can, the company finally listens, and will fix it within 24 hours.

It's too bad it has to come to that.

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Except you need to do it before charging back the past 6 months of purchases from the store. I doubt even going up a few levels of management can get that account unlocked after that. Even very big retailers have to treat chargebacks as an attack on their very ability to do business, since riding the 1% limit can be so hard. He's proven he's not a customer they can take money from, no matter the facts of the situation.

Once I read that line, my first thought was "chances are his account was locked by the fraud/risk department".

Honestly, they should have contacted him before removing his ability to access his content. I view the chargebacks as no more severe than what they did. They removed access to the books, he removed access to the money.

They said they'd contact him in 24 hours, they didn't.

Chargebacks are not a quick process (at least in my business). It would take well over 1-2 months before the chargeback was completed, and with the volume Amazon likely has to deal with I doubt they are tied to his account already?

That's probably the reason that it's still locked. If he initiated a chargeback, Amazon should put a hold on his account while the entire process gets completed.

Chargebacks are supposed to be a last resort consumer tool, when every other option has been exhausted.

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