Watching company employees consistently pop up on critical threads (not fingering CF here, many including at least Stripe come to mind as frequently occurring too) feels a lot like gaming the forum. Vetted messages like this from a recognizable source will often end up pinned to the top of the thread, but I don't really think they overly contribute to the conversation in most cases, and I find myself wishing there was some rule against it.

Not to say there shouldn't be a place for official responses, just that it's kinda tiring to see crowdpleasing justifications during times of stress displacing the thoughts of other potentially less biased folk on the Internet discussing the problem at hand.

(The counterargument would be that the status quo provides unparalleled public access to top-level staff, I'll leave that angle for someone else to explore ;)