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I drive for Amazon flex and they’re beginning to trial orders similar to what you describe.

I don’t have a clue what the interface for ordering is like, but I know there’s a new offer type where I’m expected to pick up orders from one-or-several brick and mortar stores in a single shopping plaza before delivering

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Yeah, this doesn't surprise me. Amazon certainly could do this. The problem is one of branding. Amazon is ridiculously convenient but they now have a well-deserved reputation that the quality of the products you get from them is a total crap shoot every time. If there was something like Amazon that I could rely on to deliver quality, I would happily pay extra for that. I think there's a window of opportunity for someone else to step in and become the "Amazon for reliable local quality" in the same way that e.g. NextDoor has become the "Facebook for local interactions". And I hope someone does because Amazon really needs some serious competition.

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