We’ll Miss You, MetroCard Machine
curbed.com
curbed.com
Check out this thread on Twitter with more info:
https://twitter.com/Chronotope/status/1565734877957394434
Highlights:
OMNY is not a project of the city. It is a system
operated by the private organization Cubic
Transportation Systems. Cubic has quietly taken over
the monetization process of the majority of
major US and western EU cities
OMNY says they won't disclose your data except
for potential sharing to law, "safety", and
anti-fraud related entities, "affiliates and
subsidiaries". OMNY is owned by Cubic subsidiaries
include military service providers, & cos that
serve the international intelligence community
Cubic is owned by Veritas Capital. Veritas Capital,
among other things, helps run the DHS's biometrics
database. Their CCPA statement says they collect
and share information collected from "portfolio
companies" that includes Identifiers.
Twitter thread has much more specific details.This is how nearly all Government Services work. Outsourced to a "public interest" (and I do us that term loosely) corporation. Like when the RTD got switched to Metro in Los Angeles. Presented to the public as a rebrand. But it was in actuality the firing of one firm and the hiring of another.
Or, you could not refill it, and just buy another omny card. I'm not sure what the surplus above fare costs is for a new card, but it's probably only a few bucks. If you're concerned about privacy, it might be good to not have a very long travel history all associated with a single omny card.
The support/call center is Cubic, most of the readers are built by Cubic, etc.
Meanwhile the staff just sit in their booth while twiddling their fingers.
Due to this laissez-faire attitude the whole subway system is infested with criminals. Pickpockets operate out in the open. One time I got pickpocketed I searched the bins and I found 10 discarded ID cards and driving licenses etc.
But I've never seen a subway system that wasn't like this. In Singapore perhaps with their $1000 littering fines.
Weird that they even bothered to list the app for download in the Canadian app-store.
Anyways, with the Clipper card if you're going to use the app just add it to your phone's wallet and use your phone to tap the card readers. Alternatively you should still be able to top your card up at any place that sells Clipper cards – but that may take a day or two to update. As annoying as that is, both BART and Muni made paying for a subway ride with cash as excruciating as possible. You were boned if you wanted to pay with a $20 bill. Or if you wanted to use a credit card to pay for a BART ticket at the some of the ticket machines at some of the poorer stations.
Reach out to Streetsblog or SFist if you want to bubble up the complaint.
How in the world did you figure out that trick?
Unlike some Visa cards, MasterCard is apparently a global network with very little difference crossing borders. So this trick works outside the US too. Generally the address is checked by humans at some step, and an address “close enough” (at least the street address and name needs to match), then the transaction is often allowed through. If it doesn’t go through, tell your credit card company you often make purchases online from country X and your card will usually be flagged to allow it in future.
Online shops will usually accept 00000, but if it asks for your zip at a physical terminal you’re screwed.
A hint ; the padding doesn't have to be zeros (for my bank, when it approves during checks). So for example if you are doing 12300, this may not be a valid zip code.
In my case, my 12300 wasn't valid. I clued into this, because the code worked in most places where it should, but not a few others. I then looked up some codes, and realised that 12300 wasn't a real zip code.
So I Googled, and tried 123xx, where xx matches a real, valid zip code.
This gets by some checks, which table-lookup against valid zip codes, before sending a request to validate the zip remotely.
Even better, I then found an address for a condemned building on that same zip code. When required, I used that address as the 'bill to' address, and even that works sometimes. Very helpful when snowbirding, and spending 4+ months in the US.
Seems like the author is nostalgic since the machines are being replaced.
The original show (Beverly Hills, 90210) ran 1990-2000, and the remake 2008-2013.
2 minutes of new yorkers doing the double metrocard swipe. (Contains opera)
https://m.youtube.com/watch?v=KExZw3hh1Ic.
And a few going over/under…
(It does have the curious upside that your postal code + street number is almost always a unique identifier, so most forms start by asking for those and then autocomplete the rest.)
Historically they were directly functional, the first part (it doesn't matter to a machine how the code is written, but they notionally have an "Out" section first and an "In" section) SO1 told sorters which local postal sorting office to send this to, SO1 would be in Southampton, a port city on the south coast because the first two letters are somewhat mnemonic.
But today actually a machine translates post codes into numeric codes that aren't used by the general public (although they are published, and you can mechanically annotate bulk mail with the newer numeric codes for a discount). This is fortunate because once the codes were broadly accepted and used, they became a matter of vanity, like other aspects of addressing in the UK (and presumably other countries)
For example, I grew up in Prestwood, an unimportant dormitory village (ie most of the adult population work in London, and just come back to Prestwood to sleep) in Metroland. But the nicest houses in Prestwood didn't consider themselves to be "in Prestwood" at all, they'd argue that since they're on a hillside near the more notable and expensive town of Great Missenden, they're actually living in Great Missenden. And they'd insist their post codes should match this er, Truth.
So making the post codes merely a human artefact, and the real coding is numbers humans are normally unaware of, allows a house that is clearly in Prestwood to instead have an address in Great Missenden, complete with Post Code, yet the sorting people can give it to a guy whose job is to deliver to Prestwood, because that's where it actually is.
(One downside to the sort of people who live in a dormitory village, beyond the fact that they aren't really around most of the time and so don't care about lack of amenities, is that they see themselves as important and powerful and so they might waste a lot of taxpayer money demanding that some minor bureaucrat "fix" their address and it's just easier to say OK than fight them. There are upsides though, they have plenty of cash, so you get pretty good loot on Halloween and decent donations to charities)
Anyway, back to the HN relevant point, there are commercial products which can go from a post code to a list of "delivery points" (addresses, but the postal delivery people only really care about where the post is delivered to, so from their point of view that's what we're encoding) and that can be turned into a drop-down, or it can be auto-completed from the house number if that works, or whatever you customise. This is a place where you can do a poor job, produce a working product but maybe cut your purchase completion rate slightly, because your address entry is annoying and customers walk away. Or you can do a really slick job, but miss one edge edge case and find oops, buying your product from one town in Yorkshire was virtually impossible due to a bug (there's usually a manual entry option, but obviously normal users hate that and won't bother)
It’s been a trick to increase rental property values for awhile.
Which also helps a lot when some stupid form insist what I need to enter an American ZIP code... though I typing in an address in a completely another part of the world.
It never seems to cause credit card validation issues though. I guess my bank just ignores that field.
Blue screen shot from 2016:
https://www.reddit.com/r/nyc/comments/1unxbe/in_case_you_wer...
https://events.ccc.de/congress/2005/fahrplan/attachments/594... https://events.ccc.de/congress/2005/fahrplan/events/765.en.h... https://blog.yossarian.net/2016/07/17/Decoding-the-Metrocard...
The kiosks always seemed to work fine. So well I hardly noticed them.
The cards, I had some trouble with. I felt I wasn’t doing it right till the “New Yorkers vs the MetroCard” video came out. A short masterpiece of actual New Yorkers at the turnstiles..
https://gothamist.com/arts-entertainment/watch-new-yorkers-s...
In particular, metro card touch screens actually respond when you touch them. Quickly, accurately, reliably. The septa machines, despite being many years newer, consistently miss touches and take several seconds to process each input.
In Berlin there was no gates. You just walk to the train. You were suppose to buy the ticket and show it if they ask for it. Even that is unnecessary in the US. The best payment system for public transportation is no payment. In the US it doesn't cover much of the fare anyways but has so much overhead for the MTA. People who try to dodge the fare are actually poor and the most deserving of not paying anyways.
Transit is expensive, claiming people have a right to free transit is just idiotic on so many levels.
Transit is very expensive and the cost / benefit needs to be decided by the public. Governments also need a plan to pay for it. But I would not say it is idiotic just because it is expensive.
I can ride the bus as many times as I like, and that creates costs for the system. There's no direct relationship between user whim and system costs for the other two services.
Roads are in fact overused and traffic is a nightmare in many cities because they are free. You could easily create a pay-per-use model for roads that charges based on usage. Instead roads are just seen as a public good used by everyone.
There's no reason why society could not treat public transportation the same way. I'm not necessarily saying it should be free. Countries with the best public transportation tend to charge something, but the goal isn't to cover the cost because transportation is seen as a public good.
https://www.bloomberg.com/news/articles/2015-05-13/debunking...
It doesn't matter how expensive transit is, if the total costs of fare collection & enforcement is greater than what they collect they're better off making it free and potentially making up the small shortfall with extra taxes.
Considering a lot of these systems will be built by large consultancies specialized in milking out government contracts while delivering shoddy work, I wouldn't be surprised if fare collection was actually way more expensive that it needs to be.
I think it will really help reduce car use if transport were free. People would use it more, obviously but that would lead to more services being available. Win-win especially for the environment IMO.
Of course what I'm arguing for is making transport free officially, not fare evasion.
However, people tend to use transit if it is reliable, trust worthy, and available. Even with a reduced cost, if you have a bad network already.. it's just going to make it worse and then piss off the tax payers.
System collapse with public transit is a sad thing to see.
Houston, Texas is like that. I got checked four times in three days.
I saw non-paying people get fined on the spot. From what I could hear, it was $75.
I think the government does subsidize the fare quite a bit. $2.75 will get you from any station in the 5 Burroughs to any other station. I don't know another metro transit system as cheap.
But of course the cost of living is much lower here so it's comparable you that $2.75 in NYC.
The German-speaking countries seem to be a (pretty big) exception to this rule; I wonder if there’s some cultural resistance against electronic ticketing? After all, Germany is also still very cash-oriented (at least before the pandemic).
German living in Switzerland here: What's even more expensive is delays. It's unthinkable to me how to build a high throughput station with ticket gates. And that's not even considering the need for additional fire egresses etc. involved.
Switzerland is a bit more paper-averse than Germany. 80% of people on the train hold up a QR code on their phone for the employee to scan once aboard, 10% hold up their (credit card sized) travel card for them to RFID scan, and the remaining 10% have a paper ticket.
In NYC, buy ticket on machine -> works for one trip wherever you’re going in the city. Outside the city? Just talk to the person at the ticket window and they tell you what to get.
RIP 9€ ticket, you will be sorely missed:/
I'm not trying to be rude, just trying to clarify: Saying that the 9 Euro ticket is easy to buy is like saying a 20 hour flight is comfortable, because you flew Emirates First Class.
It was simple without changing the interface to English.
Just a spot check, but Montana received $491 million in 2020 (https://leg.mt.gov/content/Publications/fiscal/leg_reference...) and has a population of ~1 million.
NYC has ~8 million, ~20 million in the greater metro region.
That system is an outlier to the total control and surveillance that is the modern expectation/demand.
Now it’s all cards and stuff so I’m not sure how they police it.
That's my experience, at least.
When I was young and poor I "saved money" by buying the ticket in the morning, and only stamping it on the way back in the evening. I gambled successfully that if you get caught in the morning then you are the foreigner who does have a ticket (time of purchase is on the ticket) but "was not aware" that you had to stamp it.
And yea the "clueless tourist" approach works almost always.
And if I wanted my $20 back then I should send a letter to some address.
I did, but I guess they just saw "oh, doesn't even live in NYC. Fuck him, and thanks for the free $20".
I'm still bitter.
I for one, am not sad to see this whole thing go away.
They expire quickly (12-18 months) because the magnetic stripe wears out quickly.
I have a (not directly) related hypothesis I heard stated once about vouchers and bonus programs once.
If the operator takes your $20 to buy a metro card, they made $20 of income. The $20 of "value" the card now holds is accounted for.
Assuming a metro card never expires would means that the operator would have to account for this value to be in existence for perpetuity.
If 1% of metro cards never expired but still had 20$ on them, there would be an ever-growing amount of money-to-be-accounted-for which (I've been told) is a bit of a nightmare since it's technically a liquidity, but obviously unavailable to the company.
It's obviously shitty for the customer, but there's seemingly some sort of (tax/business) logic behind it.
The company can spend the cash as they see fit but if the item is refundable or use of the item incurs costs, they need some cash on hand to handle people digging up old cards and using/refunding them.
Right, and if you're heavily investing, you would want to minimize the necessary cash on hand.
I remember hearing that's why a supermarket had a scheme recently where they would redeem (virtual) bonus points for a rebate directly applicable to your purchase (as opposed to accumulating until some arbitrary limit before that would happen) - simply so the company could figure out what percentage of people would take that chance to redeem the points.
However, the coupon has no accounting value beyond its $0.0001 face value.
I'm sure there are even more oddities and complications a tax accountant can mention that I'm not even aware of.
If you're in from out of town, why are you leaving a ton of money on your card and/or not buying the $33 unlimited pass for 7 days that essentially pays for itself if you take a single trip each day? There's no minimum value you have to put on it either, so you can just put $5 on before every round trip or such and worst case you're out $2.50 if it expires before you use the return trip if you're trying to be that cautious.
I've got my issues with the MTA, but it seems far from an intentional grift.
Rather than a touch screen or buttons, you use a wheel much like the original ipod. To select an item you rotate the wheel, and then to confirm that selection you press the center button.
After a few times using it, I actually came to love its simplicity, you could scrub through train stations incredibly quickly, and with just those buttons (and a cancel button) you could complete the whole process of buying a ticket in less than 30 seconds.
Sadly, I think these machines are on the way out.
It’s a bit unintuitive at first because it looks so weird.
Charge phone at a Starbucks? Can't enter, his vaccination card was on his phone!
Slightly better now, but this is really an over reliance and the ubuiquity of having a phone. I get they are doing some sort of fallback with the OMNY machines, but I know how these contracts are cut.
https://support.apple.com/guide/security/express-cards-with-...
Obviously it sucked for you and your friend to have to deal with that, but it seems wrong to blame the city and its systems for it. If anything, NYC had plenty of room for you to have a non-phone fallback that you just didn't have.
Compared to SF especially, NYC is, if anything, one of the more analog big cities in the US. There's tons of cash-only stores and restaurants, and they're seemingly the last city in the US to now be moving away from mag-stripe for their public transit.
1. Contactless credit, debit, or reloadable prepaid card.
2. Smartphone app.
3. OMNY card.
Source: https://omny.info
...are they still using OS/2 or have they finally upgraded to Windows NT 4?