The branch banking model
bam.kalzumeus.com
bam.kalzumeus.com
Branches exist to handle and process A) cash demands, B) check and other non-specie instruments, and C) paper for commercial clients. If they’re a community or specialty bank, branches also exist to serve the particular, unusual needs of their community,—usually business needs. These special needs often include unusual skills such as assessing the quality of a crop or meeting with specialized experts.
That branches happen to also offer convenience to consumers is a happy accident, mostly, and it’s happier in that businesspeople are themselves consumers and often select their business bank based on where they personally bank. Branches are JUSTIFIED regulatorily by their public benefit which centers, in most cases, around consumer and SMB (which is to say, prosumer) access. But like many things, the regulatory rationale and the real purpose do not fully correspond. I’m sure you’re as shocked as I.
If branches were about sourcing consumer deposits, they would be uninsurable properties, because banks would burn their branches to the ground. Rest assured.
Source: I run banks.
I read the article, and the described model does not apply at all to countries with modern banking, e.g. for example Poland, which I know well. And this sentence: "The dominant engine for profitability of deposit accounts is net interest margin" is decidedly untrue here. Today, banks here do not want your money. What they seem to want (but I do not know this from the inside, just from observations) is a long-term relationship, so that they can sell "products" that involve fees (visible or hidden): cards, investment products from third parties, etc. Also, most modern banks have no tellers anymore here.
Appeal to authority is usually annoying but I just meant that if you do it you should appeal to a higher authority which I didnt really recognise in this case.
For e.g. bank branches in rural areas in India often understand rural needs and work with local government administration to offer special loans that have no place in cities (like loans for water pumps, seasonal loans to fund the transport of produce to central market places, etc). In a small city that I worked in, bank branches were aware that they would get lots of account holders visiting during "lunch time" at factories. Various factories ended up collaborating with the bank branches to have different lunch times so as to reduce the load of visitors at the branch. In Industrial locations within that same city, branches unofficially specialize in small loans to help suppliers tide over payment cycles of the large customers.
In another distant suburb of Mumbai that I lived in for many years, the local bank and its branches within that suburb had higher credibility than even nationalised banks! The Bank officers would be invited to attend local industrial meetings, township planning discussions, merchant meetings, etc. They learn from the meetings, arrange for special loan and financial packages. There are business communities where reputation is everything. Such business persons sometimes do visit a branch and ensure that certain cheques by clients get honoured while they present cash or hand over their business documents for hypothecation. In many suburbs and rural areas, bank branches provide a "daily deposit" collection service where a branch officer visits various businesses in the evening to collect cash for deposit into the current account. These are not part of the banks' official services, but are arrangements and accomodations made at local levels.
As an erstwhile small business owner, I had learned at a very young age of the importance of having a great working relationship with the local branch officers (tellers, other officers, the branch manager). We would invite them to events at our business, and they would attend, too.
My examples are all from specific regions in India that I have stayed in, but I do think that other parts of India as well as in the world (including in the US) would have specialised needs that an "online" presence would not adequately cater to.
You went to your bank (and it was just that one physical bank) because that's where the definitive paper record of how much of the money in the bank was yours was kept. You also had a bank book, your copy of that record. Every time you went to a teller for a deposit or a withdrawal the teller would go to the bank's file storage, remove your record and update it, and your bank book to match the transaction, then return the record to the file storage.
If you moved town, or across town you applied to the bank to have your records moved.
Your checks (if you live in a country that still uses them) had your branch number on them, banks would reconcile checks using that info so they could update those all important file folders.
If you moved town, you had to find a new bank. Not just a new branch.
Obviously, that was a recipe for fragile banks, and thus frequent banking crises.
Perhaps another thing is maybe the OP is mostly talking about massive banks in the United States with many branches and you’re talking about smaller credit unions or community banks which make money in different ways? That might explain why you might both talk about ‘banks’ while both being right and yet talking about totally different businesses.
Great job title, I guess. Could you tell us a bit more about your job / occupation?
To be precise you are off by 100x or two orders of magnitude on the profitability of depositors to the branch. What you both missed is the biggest open secret in banking - the fractional reserve model.
Fractional reserve references the fact that banks don’t merely loan out depositor funds at a 3-5% spread. Instead they are required to keep at most 3% of depositor funds on—hand while they loan out the other 97% at a very profitable spread between interest charged on loans and interest paid to depositors.
For this reason every $1000 taken in by a branch allows them to make on average $97,000 in new loans. They pay the depositor 1% in interest on the $1000 deposit while charging 4-7% interest on approximately $97,000 in loans for a rough profit of almost $3,000-$6,000 for every $1000 deposited. Where does the $97,000 come from? It comes in the form of bank credit - literally numbers added in the bank’s computer.
This is one of the mechanisms of money creation. The other being sourced by the Federal Reserve when they purchase securities on the open market with money they create out of thin air. This is also what causes inflation, despite what politicians wish you to believe.
Banks do not operate as non-profits. They wouldn’t operate retail branches unless the economics warrant it, which they very much do.
Most countries don’t, and have never had reserve requirements. The limits to lending are firstly capital (share capital, retained earnings etc.), which banking regulations allow banks to lever up to a certain level, and secondarily liquidity, which they need to be able to pay out withdrawals, transfers etc. Deposits don’t come into it apart from that they are a certain kind of cheap liquidity for inter-bank transfers.
Deposits themselves are a liability of the bank, and since lending creates new deposits on the balance sheet, “lending from deposits” would create more liabilities from existing liabilities, which doesn’t really work with the accounting.
Do you have a source to support your claim that they only apply in economic textbook theory and not in reality.
Could you perhaps help explain, ideally with a numerical example, how it currently works in practice?
Key quote:
> "Money creation in practice differs from some popular misconceptions — banks do not act simply as intermediaries, lending out deposits that savers place with them, and nor do they ‘multiply up’ central bank money to create new loans and deposits."
Here's a rundown of what it means by economist Steve Keen who specialises in this kind of stuff: https://www.quora.com/What-is-fractional-reserve-lending/ans...
As Keen explains from accounting first principles, fractional reserve could work if banks gave out loans in cash, but not how modern banks work today.
What I'm referring to about capital is formalised in the Basel III regulations - see https://en.wikipedia.org/wiki/Basel_III - since we've established that banks don't lend out of deposits, they actually have to cover any delinquent loans from their tier-1 capital (shareholder's equity) - that's what they're leveraging when they lend, not deposits. I can attest to this myself - I've never heard of any bank saying "oh sorry, we couldn't make any more loans because we needed to wait for some more people to make deposits", but as a bank shareholder I have more than once had a letter saying "we need to raise more capital through a new share offering tranche or else our lending projections show we may not be able to meet our capital adequacy ratios" (especially around the time when things were transitioning from Basel II to Basel III because the ratios increased).
See https://en.wikipedia.org/wiki/Reserve_requirement#Countries_...
> [...] reserve requirements were a very real requirement up until the last couple of years.
Mostly only in the US.
The whole Wikipedia entry is worth a look.
If you want to read more than you ever wanted to know, check out the works of George Selgin.
First, government authorisation is irrelevant. Shadow banking has the same effects. See https://en.wikipedia.org/wiki/Shadow_banking_system And so do grey or black market operations. Or offshore banks (that don't fall under the local government's authorisation.)
Second, even in the absence of any minimum legal reserve requirements, why do banks need reserves at all? Among other uses, banks need reserves for two main reasons:
* Cash withdrawals
* Net settling of money transfers with other banks
Now you are right that a bank can in principle create a loan/deposit pair out of thin air: they just adjust their ledger that you have now have 100$ dollars in your current account, but also that you owe them a 100$. Voila: money from nothing.
Now here's the problem: debtors are seldom content to let the loaned funds gather dust in their accounts. Typically, they spend them. Either by withdrawing cash or by transferring the money to some other person's account.
Chances are that the other person's account is with a different bank.
Both the withdrawal and the transfer diminish the reserves of our bank.
(On the flip side: both cash deposits and your customers receiving a money transfer into their account, increases your bank's reserves.)
In summary: yes, in the instant of creation, loans create money out of thin air. But as soon as the debtor spends the loaned funds, reserves (and thus deposits) are required.
And that's why even in the absence of legal reserve requirements, banks have to attract deposits.
Does this make sense?
See also https://www.alt-m.org/2017/09/06/the-bagging-rule-or-why-we-...
The loanable funds model that you describe is no longer accurate (though it is still taught by courses using outdated textbooks, e.g. the classic “Macroeconomics” by Mankiw. Newer textbooks, e.g. Core Econ do not teach the loanable funds model. It is incompatible with empirical data.
[1] https://www.federalreserve.gov/monetarypolicy/reservereq.htm
[0] https://en.wikipedia.org/wiki/Fractional-reserve_banking
“Money creation in practice differs from some popular misconceptions — banks do not act simply as intermediaries, lending out deposits that savers place with them, and nor do they ‘multiply up’ central bank money to create new loans and deposits”
I highly recommend reading the whole paper from The Bank of England, it shows that much of what is taught in outdated macro textbooks is wrong.
[0] https://www.bankofengland.co.uk/quarterly-bulletin/2014/q1/m...
> When a bank makes a loan, for example to someone taking out a mortgage to buy a house, it does not typically do so by giving them thousands of pounds worth of banknotes. Instead, it credits their bank account with a bank deposit of the size of the mortgage.
That's certainly not how it worked for me in the US. My bank account went down dramatically in the process of buying a house because I had to wire the down payment to an escrow company, and the bank gave either the escrow company or seller the rest of the funds (I assume, I had no visibility into the process. But at no point did me-as-borrower get an increase in my deposits!
Is that super meaningful? I wouldn't think so, except for that if the seller wants cash, or wants to deposit that money in a different bank (or puts it into the stock market, or whatever) then it requires my lending bank to have something other than just numbers in their own internal database - they have to convince that other institution that they're good for the money they just lent out. And that's the part where I'd assume consumer deposits would come back into play - unless the banks have another source of currency on hand.
The bit of information your second paragraph alludes to is the fact that all banks have accounts at the Federal Reserve. The Fed has the single database that the banks use to clear with each other. And the Fed and other regularity agencies audit the banks to make sure their internal databases are consistent, their loans are backed by assets of sufficient quality, etc.
This video by an economics professor is accessible to all and explains this to a certain extent in general. https://m.youtube.com/watch?v=4xgHbW2A9KE
Something to note is that in the US (and most modern economies), the federal government creates a 1:1 exchange rate between private bank money (e.g. money created through loans) and central bank money (numbers in the Fed database and physical cash) via deposit insurance (e.g. FDIC in the US).
My understanding is also that these discussions of "money" ignore things like investments or non-liquid assets, which I think is another big source of fuzziness. E.g. borrowing against other assets, including stock, that might have appreciated incredibly rapidly which gives you more purchasing power (the ability to "spend more money") without requiring anyone else to actually have given you money for anything specific.
This does not preclude, however, asset bubbles as we saw in Japan in 1991 and globally in 2008. The banks create loans which drives up the price of assets. Those assets, now appearing to be worth more, enable the banks to create bigger loans, because hey, the asset is worth more! This is a positive feedback loop and a major failure mode of this system. Regulation tries to tamp it down but does not always succeed.
It definitely is. When central banks think of the money supply, they take into account different aggregate which are sorted by liquidity.
I’m not sure what bank would give a normal person that kind of money unsecured but you could secure it with e.g. another house you own. Most people don’t have a spare house, so the banks optimise the process for the everyday scenario where the buyer doesn’t need to see their bank balance go up. But money is still being created in there somewhere
We are in full agreement on this point. Banks never lend out even a fraction of depositor funds. Instead, they have been given a monopoly right by the government to create bank credit as a money equivalent out of thin air.
If you or I did this it would be considered fraud but when banks do it, it is legal.
> Why haven’t the banks created infinite money?
Reserve requirements are not the only constraint limiting bank’s ability to lend. The banks are also limited by the number of qualified borrowers who are seeking a loan. Qualified borrowers must have sufficient collatoral and/or income coverage to service the loan as well as a need to borrow funds. Banks can’t sell more loans than qualified borrowers are buying.
In other words they are limited by the demand for loans by well-qualified borrowers. Well qualified is defined as borrowers with sufficient collatoral, income/debt, and credit history.
However: "Instead they are required to keep at most 3% of depositor funds on—hand while they loan out the other 97% at a very profitable spread between interest charged on loans and interest paid to depositors."
So if you bring in $1000 a 3% requirement means $30, and you can lend $970. Where do you get $97,000? Say the bank wants to loan money to home purchasers. "Numbers added in a bank computer" aren't gonna pay the bills for the people on the other side of those home purchases who are going to want cash or money in their own bank, not just yours.
Are you assuming a recursive process? Lend $970, have it redeposited by the person the borrower pays, lend out another $940, etc? But that only works if the money keeps getting redeposited at which point it's not entirely fair to characterize that as the "original" deposit only, and my understanding is that that's the (somewhat hypothetical) "money multiplier" which I've always seen as 1/r which would be 33x for 3% not 97x anyway. And in practice, that doesn't get reached.
Wrong. If you happen to get to a branch at 8:55 am to use the ATM (assuming they open at 9:00), you'll see a line of people waiting to get in. Are they all just old people who don't know any better? A quick inspection will show that they're not.
One reason I've gone to one was to get a bunch of $100 bills to pay for my puppy at a breeder. For some reason, breeders tend to insist on cash. I suppose there are less legal reasons to want $100's, but I wouldn't know about those :)
Continuing with "choice of denomination": if you operated a retail business, or you were having a garage sale and you wanted a whole lot of variously sized bills to make change, you might go to the bank.
Turning in coins? Lots of stores have coin machines, but they take a commission out if you want cash and not store credit.
Branches exist because all other channels suck. Why would you go stand in a queue if you could request $100 banknotes from an ATM? Who would need to discuss mortgage in person if there was a sane, simple, transparent web page for it? Who would need to go to a branch to complain and get a problem resolved if they could do so from their phone?
Every visit to a branch is a negative KPI in modern banks in modern countries since early 00'es.
I think this might support the article's point.
Sometimes the problem happens at the level of phone and it is much easier to have it sorted in person instead of being stuck on helpline. I had some issues with my local bank's app and they knew what to do at the branch.
Banking apps are often confusing, dumb (can't predict/detect/anticipate) and struggle to authenticate a user securely, have low transaction limits, so clients resort to going into a branch, getting authenticated via a piece of colourful plastic by a random clerk and requiring a manual labor to perform pretty simple operations such as funds transfer.
The threat surface of a physical office is just absurdly smaller than an internet service. And the recovery options completely outmatch anything virtual.
I'm not from the US.
Bank suspects you of fraud? Forgot your password and don't know how to reset it? Need to do or confirm a large transaction? Any half-decent banking app will require a lot of verification, because who knows if it's you or some hacker in a foreign country.
But if you show up to your bank's physical location and your face matches your ID, they'll let you do much more much easier. It's a lot harder for a fraudster to reasonably disguise as you or create a fake ID with your information, especially if they're from a foreign country and don't have a US passport.
Maybe not everywhere, but I can at least confirm with my local bank. Occasionally I get locked out of my account and I find they're smart and don't encode any information (Account ID, username, etc.) in any of the emails they've sent to me, so that in case someone steals my email they can't get access to my account. I also know it's harder to do large online transactions, like transfer money between bank accounts. But if I go to the physical branch, I can reset my password, deposit or withdraw cash, etc. and they are very kind and don't ask for much info.
There is also plenty you can do at a bank you either can't do on the phone (say, get a cashier's account), more likely to succeed that automatic (open a credit card with less than stellar credit), or is more complex than a robot or human following a script can follow.
(1) To buy a house in cash, I need "proof of funds" so the seller of the house I'm making an offer on can be assured I can follow through with that offer. The "proof of funds" every realtor has told me to get is a letter from a bank branch, on bank letterhead, showing my current balance at that bank. Not just a printed out online statement.
(2) A big nasty red banner appeared on my online banking telling me that I needed to complete a "KYC Refresh" or my account might be closed! And that I had to do it in person, so call and make an appointment. Apparently it had been so long since I'd been in a branch or used my debit card, that they wanted to verify my identity and business registration in person. Unfortunately, this happened in 2020 when we had no idea how COVID spread nor any N95 masks to wear, so it was either risk my health or risk my business bank accounts. I went in.
It doesn't actually have to be your own bank or anything; I've gotten one from a Chase branch because I had one of their credit cards. All that matters is it comes from a banker.
Last time I was there, there was an older woman next to me asking about a CD coming due. The teller was giving her a list of pathetic rates, and a slightly less bad special term of like 0.2%, while online rates are somewhere 2-3%. It was cringeworthy to listen to, but people that don't know any better are unfortunately their best customers.
i know LOTS of pet families and the impression is based on them...but a few do have breeder bred dogs.
There might be licensing rules, and a lot of the owners you'll talk to got their dogs from somewhere in the sticks, maybe for that reason.
You probably know this, but there are "breed clubs" for most breeds.
https://www.loc.gov/item/global-legal-monitor/2015-11-03/vie...
http://www.apac-legal.com/c/the-use-of-foreign-currencies-in...
That said, it is Vietnam, so it does happen anyway... like at the gold dealers...
https://vietnamnet.vn/en/despite-a-ban-us-dollar-transaction...
Some contracts (especially foreigner housing rental and things like buying motorbikes) specify payment in USD but accept payment in VND, so that they can nail you on the conversion rate.
Side note, the link in your bio goes to some chinese spam site...
Wanting cash can be to lower costs and risks and admin headaches, especially if it's just a small side business. Cash can also be for tax avoidance.
[1] https://www.federalreserve.gov/paymentsystems/files/coin_109...
Even $100,000 in 100 dollar bills doesn't take up that much space.
https://qph.cf2.quoracdn.net/main-qimg-27735dcda82818fef15d7...
22 years ago upon coming to US with in particular several thousands in cash of new smelling $100s i was trying to pay $2 bus fare by pulling one of those fresh $100s from a small stack and trying to give it to the bus driver - the bus driver was actively refusing it - "no change", etc. - and i was perplexed to say the least and thought that the driver uses the "no change" excuse for some unclear to me reason "I don't understand, I mean this is US, the dollars are used here not something else, this is a good genuine bill, fresh from the bank, look it has sequential numbers with the others in the stack, how is it "no change" when even back in Russia i usually had no issues with change even from a $100 bill" :)
Though even there I remember another interface mismatch situation - a group of Russians in our hotel wanted to rent some very expensive car, and the rent agency required a credit card where is the guys naturally had no cards, only cash in the amount almost sufficient to buy the car :)
In general through the 1990s the behavior of the post-USSR people, Russians in particular, coming to civilized West out of the woodwork of the post-Iron-Curtain chaos was in many situations comic-worthy.
That sounds a lot like Boeing Employees Credit Union and is one of the dozen or so reasons I can't understand why they are so popular around where I live.
I use Seattle Credit Union (formerly Seattle Metropolitan) and not only do they handle cash in branches, they were open the whole pandemic though some branches needed an appointment to make sure someone would be there.
It just amazes me that a credit union can get so popular while effectively outsourcing (for example, when someone like you would go to "a non-cashless credit union") a basic function of banking. I know of a couple of credit unions in the Puget Sound region who have dropped out of the co-op credit union network in response to BECU only doing shared member activities via their ATM. BECU's customers would turn around and come to those other credit unions, increasing their load.
> the average bank branch doesn't keep a bunch of hundreds laying around
Is that what you've found? I think asking for 10 or 20 would usually work. If you wanted $200,000 worth, you might get asked a few questions :)
On a practical level, once you open an account, you typically never visit a branch again, unless for a really major paper event (like signing a mortgage). There is simply no point.
Yeah, not for B of A, at least in the Seattle area. I've had plenty of times when they were holding $1 million of my cash (yes, I'm not the best investor) and getting simple tasks done meant they had to call the exact same numbers I did, getting hung up in the same menu trees. Infuriating.
Bank of America DOES has a Preferred Rewards program for people with a bit of money with them or Merrell Lynch - https://www.bankofamerica.com/preferred-rewards/
You have to enroll in it yourself though.
I'm the highest tier member ($100,000) and I have "priority member services" under "Preferred Rewards" the bottom of the app when I login. It says I can "speak to a specialist" or "schedule an appointment."
But Chase, BoA, etc. etc. all have very good mobile apps. I still don't see why you would hardly ever have to go to a branch if you used one of these apps.
The right answer, as pointed out clearly in the article, is generational. Older generations normally have much more wealth than younger generations, and that's on top of the fact that millennials have a lot less wealth at this stage of their life than baby boomers did.
So the vast majority of wealth held by retail banks is for people who got most of their wealth, and certainly most of their banking experience, before online banking existed. I have a strong sense that once that generation passes that bank branches will go the way of the dodo, or else completely transform into something else (e.g. like what some banks are trying to do with "coffee shop" branches).
Bankers are the greediest of the greedy of humanity. Don't trust them to look out for your best interests any further than you can throw 'em.
Some individual ones might be nice enough people, but the system at large encourages and rewards certain very self-interested behaviors.
https://twitter.com/patio11/status/1181062074316681216
There's more bank tellers today than ever before, despite the proliferation of ATMs. Strange.
Funny, just recently I was trying to help someone switch banks and we went to 3 different branch locations in an attempt to open a new account.
The first didn’t have any reps working that could help open a new account and the other two didn’t have any availability to help with opening a new account and requested we schedule an appointment and come back.
We went online to schedule an appointment but the first available slot was at least 2 weeks out.
I use credit unions pretty much exclusively and have never done much business with a bank, but it seems like they are mostly the same from an end-user perspective. Is the anecdote about "being ambushed [by a salesperson] upon walking in" a common occurrence? This has luckily never happened for me at any credit union.
Anyhow, I found almost all retail stores would take them. It doesn't surprise me that a bus driver wouldn't -- they don't carry huge amounts of cash.
Um I think one of these things is not like the other from a cash holdings standpoint.
I know folks think the profession took a vow of poverty, and while they're not compensated in this fashion everywhere, they have excellent PR on that front.
This sounds interesting and plausable, but can anyone find a source for it?
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Especially individual servicers. Big companies will take card all day long, but joe the plumber would rather have cash.