A lot of people will see this as a pure failure, but this is the system at work. Yes, there are improvements that can be made, but my understanding from reading this is they are handling it. This is part of the process, and it's the exception. This is part of the capacity planning, basically.

I guess I would equate it to getting DDoS'ed. You might declare an "emergency" but put into practice plans you had for when this happened. It's the exception, not the rule. It's an "emergency" but it's planned for.

Would it be great if this didn't happen? Sure. But that there clearly are plans in place when it happens is a good sign. It's much better than if nothing was done. You'd still have the emergency, but with no clear plan of action.