Yes. I was pretty weirded out when my ATM card was rejected for being locked out of my account, and when I went into the bank when it opened the next day, the teller sent me to talk to a bank official, after a little investigation they compared I think the fax of the photo in drive through to me (I remember seeing the person in the car), and made me sign a document saying I was not involved and would help them prosecute the case if they caught the person who did it, and created a new account for me with my money in it after a few days.