Beauracracies can be extremely cruel without a single cruel person. All is takes is diffuse, disconnected decision making to produce ridiculous rules.
It boggles the mind how these prisoners and others can remain even remotely sane during their times in literal holes and figurative holes of bureaucracy while being mentally and physically assaulted and tortured.
While I do agree about the bureaucracy, I believe that these bureaucracies don't have to be this way. But what it requires is that the people in charge of the bureaucracies care about finding deficiencies and fixing them, assuming they aren't the ones directing the non-niceties in the first place.
I know the feeling, having been involved with the US immigration process since the start of covid & living here through the last couple Trump years.