The AI startup erasing call center worker accents: is it fighting bias?

I agree with your sentiment. I saw something earlier today on social media feigning outrage that this was racist (or biased). Is translation biased? Is communicating with people in a language they understand most readily biased? The tech makes sense at face value, and is infinitely preferable to the usual corporate practice of doing everything possible to prevent you talking to a real human. But there is always going to be some armchair critic trying to explain why helpful tech is bad, imo because they can't actually accomplish anything themselves