What's NS1? Is it related to the root zone hosting or is this just a company with a funny name?
They are a DNS hosting company that has been there for like, forever, since the days of zoneedit. Think AWS Route53, but run by a different company that only has that product. Clever name, "NS1", named after the ns1, ns2. etc domain names that are used for nameservers.
It feels confusing to everyone who isn’t a customer of them I think
Never heard of NS1, but if they are one of the veterans, then there should probably be concern on why they are having problems?