In my personal stuff I use Firefox, in which the 1Password experience is not great. I also use it on iOS for personal use on safari, an experience I would also rank as "not great". In a job that I started working with recently, I use Chrome exclusively and it works very well on that platform. So it seems like not a whole lot of effort is being paid to having a unified experience on platforms by 1Password.
I understand it's kind of a hard problem, but the discrepancy seems rather large from my experience. Too large for what they are charging and continue to charge.
That being said, I can't say that there are preferable alternatives currently. My current company uses Lastpass and while the chrome experience is OK, it isn't a massive UX improvement over 1Password either.
--- edit fix some wording issues from starting the sentence one way and finishing it another ---
Any chance you are not using 1Password 8 today?
The problem with 1Password 7 or earlier versions is that the surrounding environment changes and the older versions do not receive updates to keep up. This certainly makes the overall experience worse with time.
It’s specifically after it has locked itself, the little icon with a padlock appears in the username field, click it, touch ID, it unlocks … and the icon remains as a padlocked 1p until I either reload the page, click out and back in, or wait something like 15-20 seconds.
- Customers complain about regression in quality related to the move from native to Electron
- 1Password reply: try the latest 1P Electron
To conclude: the reason to use the new Electron version anyway, is that the old efficient native version will (soon) become even worse than the Electron version, since it's no longer being updated.