Agreed. Similarly, if DoorDash could stop automatically setting a high tip on all my orders, that'd be great, thanks. I always give a tip, but it's rarely as high as the app auto-suggests, unless I have a tiny order.
I have no idea about what is expected for a tip every time I travel to the US. Don't get me started on "mandatory tips"
It's awful. A good rule of thumb for waiters/waitresses is 15% minimum tip unless they're awful, 18% if they're good, 20% if they're amazing. The idea being that larger bills usually mean more food and/or more work for them. But for delivery drivers, in my opinion, it's the same amount of work whether I order $10 or $40 in food, especially if that amount is artificially inflated by app service fees, so I give all my app delivery drivers the same tip.
I've done the math before and it's ridiculous that a tipped employee, due to a lower minimum wage, can literally be starving in poverty while employed, with no regulations preventing that. Our country needs to fix its regulations in this area, but until it does, employers should be offsetting the problem, not customers. Or, hell, if they really can't bring themselves to pay their employees fairly, they should at least offset the tip amount by lowering the service fees. The other day, I ordered two subs. Two sandwiches, nothing more, not even any sides or drinks. It was $40 with a $3 tip. Literally more than double the price of the food.
What I'm saying is, I tip because I understand there's a problem, but I don't overtip because I also understand it's the employers' responsibility (if the government won't handle it) to deal with the problem on behalf of their employees, not the customers'.
Show me the real amount up front. Charge me the real amount. Pay them the real amount. Deal done.
It's really not that hard. I don't mind them getting paid what they need to get paid, but it should already be baked in.