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As a counterpoint, my company has outsourced major parts of its internal IT support to the Philippines, yet my experience is always as good as how it was before they did so.

If they can do that for internal support, it should be possible for external as well?

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You might have missed the last line of my comment :)

> Of course this isn't always true. There are definitely some US call centers that are awful and some stellar offshore ones, but as a general rule of thumb this seems to be true.

Sure, but it’s much cheaper to have crap support that can’t help you. For many companies it’s a plus if they can cheaply waste your time so much you won’t call again next time.

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