It looks like with a series of changes they were able to mitigate the issue almost completely, but it's still there and the motherboard is obviously deficient in some way.

They mentioned they put the ram in 2 years ago and they've had this issue for 2 months. I suspect maybe it started when their OS's started using their TPM's but it's possible their board has just broken randomly. Likely on a hardware level.

I do see value in diagnosing the issue and making a post about mitigation's. I love people who do this so others with the issue can find it and get their boards refunded/RMA'd before their warranties expire. But once the tpm/ftpm was identified as being the issue and it was hardware/firmware related, they need to get a new board, not more mitigations (hopefully by getting a refund/RMA so the board manufacturer doesn't get a pass on this). I don't see how someone working in the tech space (we are VERY privileged salary wise) would tolerate having obviously faulty electronics.