IFixit: Self Repair Program makes M1 MacBooks less repairable
9to5mac.com
9to5mac.com
I read the PDF.
https://manuals.info.apple.com/MANUALS/2000/MA2083/en_US/mac...
It seems highly likely to me that anyone claiming this document is intimidating either has not read it or is lying for some reason.
In many respects, the Apple document is vastly superior to the iFixit guides.
An example of that is that the Apple guide has more descriptive language to ensure that the user feels the correct sensations when performing a step.
Here's the iFixit guide for replacing the antenna module: https://www.ifixit.com/Guide/MacBook+Air+13-Inch+Late+2020+A...
iFixit: Pivot the spudger against the hinge to pry up the end of the antenna bar.
Apple: Gently slide the flat end of the black stick below one of the four screw holes (1) to loosen the antenna module from the tape on the top case. Then rotate the black stick until you feel a click (2).
Apple's instructions also include steps to perform if an action isn't "easy":
iFixit: The antenna bar is secured with some adhesive and may require some force to dislodge.
Apple: If the antenna module doesn’t release from the tape, slowly and gently slide the black stick under the module to loosen it.
This is the service manual you're referencing. The one they're complaining about it is the M1 MacBook Pro.
Here's the actual manual referenced: https://manuals.info.apple.com/MANUALS/2000/MA2085/en_US/mac...
And here's iFixIt's actual complaint:
> it’s not 162 pages because Apple has changed where batteries sit in the MacBook Pro. It’s that long because the manual says that to replace the battery, you’ve got to replace the entire top case. At the time of writing, Apple will not sell you a replacement MacBook Pro battery. They sell you a “Top Case with Battery and Keyboard.”
They never want a Samsung like situation where the airport announcer says “No MacBook Pro 14” on the plane”. Additionally, because it’s Apple, there would be a media shitstorm if that happened.
I believe it's that kind of guide people expected Apple to publish.
So you may be right that it's always been Apple's policy, but the point was that the self-repair program is falling short of expectations. iFixIt set a standard and Apple has fallen short.
And yes, Apple can do it and has even said they’re going to do it. So at this point, it’s just a matter of guessing for why they don’t do it now. And that could be any number of reasons, including easier manufacturing or in a surprise twist maybe easier repair. Look at the ifixit instructions and look at the spacing available to access the pull tabs for the adhesive around the various frame parts. It’s entirely reasonable to think that Apple did some math on battery repair frequency; on that fact that even when an M* systems battery is at the 80% mark where it’s eligible for repair that it will still be near or over 100% of the old intel laptop runtimes when new; evaluated the chances of those adhesive tabs breaking or having the battery or top case damaged while removing one or the other and decided that bundling the two together and eating the cost on battery repairs was the easier option for their repair people. Because ultimately Apple’s priorities likely are ease of manufacture first, ease of store based repair second and ease of user based repair third. Because even with really easy user based repair, I would venture to say close to 90% of people will still have Apple do it for $200. And I say that based both on the fact that Apple used to offer various DIY repair options for older models* and people have their mechanic or AutoZone replace their car batteries for them even though that’s literally just 2 bolts.
* I worked for an Apple authorized repair place in the G5 iMac days, in which for example the power supply was “user replaceable” and for which Apple offered customers DIY repair options on them. I can count on one hand, with fingers to spare, the number of customers who took us up on the option to order the part and do it themselves, even if having us do it meant longer turn around times. On the whole people don’t DIY repairs for things, and so engineering and manufacturing for that use case is probably a worse decision than engineering and designing for your own people and while those people might benefit from DIY friendly features, if that makes manufacture harder or more expensive, then that’s still likely a net negative trade off.
As to your experience working for an Apple authorised repair centre I'd suggest that the intersection between Apple users and DIYers is probably smaller than that between e.g. Thinkpad users and DIYers. Part of the appeal of the Apple world lies in its appliance-like nature where things (are supposed to) 'just work', not in its openness to tinkering.
As an aside I must say I'm surprised in the fervour with which these Apple strategies are defended. It is not hard to design a glued-down battery which can be removed by pulling a few tabs as is common in many mobile devices, why defend this clearly wasteful practice? Maybe Apple keyboards are (or were, at least during the 'butterfly keyboard' years - 2015-2019) close to being shot around the time the battery wears out but even so it would be easy to make that keyboard replaceable.
[1] https://www.notebookcheck.net/fileadmin/Notebooks/Lenovo/Thi...
With T550 you get a computer with decent keyboard. With M1 Max you get a Mac. Even the best quality Mac keyboard is completely unusable for me and the OS feels like it is fighting you at every corner, I haven't been that frustrated since Windows Vista, so even if the CPU was 1000x faster, the user experience for me is horrible. My old Samsung T700t with 2nd gen i5 and a dock keyboard feels like usability king compared to every Mac I ever used and it also feels much faster once I swapped Windows for Linux.
The https://everymac.com/systems/apple/macbook_pro/macbook-pro-u...: 2008 15" unibody [last one that didn't need at a least a screwdriver] 1" thick, 5.4lbs, 5 hours of browsing
https://www.tomsguide.com/reviews/macbook-pro-m1:M1 MacBook Pro, 0.625" thick, 3.5 lbs, 16 hours of browsing.
Obviously technology has improved (there's a 6 hour increase in battery life going from last intel laptop to an m1), but it also probably helps that that smaller light modern MacBook has a 100 watt hour battery, while the one you're referring to had a 45WHr battery.
I would gladly trade a fancy unibody for a battery that's easily replaceable :-/
Incidentally on the flip side of this, I got a free new battery out of the keyboard replacement program because they replace this whole top case assembly for keyboard replacements as well.
I hoped that whole keyboard warranty extension fiasco would encourage Apple to stop gluing everything together so much and design for individual components to be replaced again, but I guess not.
The last Mac laptop I did repairs on was a snapped hinge and man that a painful process. Similar boat with having to take the entire computer apart (including the screen assembly). These days I'd be much happier to pay someone to deal with that, but doing it yourself is certainly the affordable solution and I'm glad that self repair continues to be an option.
https://www.ifixit.com/Guide/iPhone+SE+Screen+Replacement/61...
The instructions for reassembly are, in their entirety:
> CONCLUSION
> To reassemble your device, follow these instructions in reverse order.
Thanks. I would have loved to see actual instructions. It is distinctly nontrivial to get the display back in, especially if the case is even slightly damaged.
On top of this, I have never encountered a non-OEM aftermarket iPhone display that wasn’t linearly polarized. If you wear polarized sunglasses, a non-polarized or circularly polarized display is an important feature.
So I consider the Apple program to be a big improvement.
I also read the 162-page thing, along with a claim you had to read that just to replace the battery. And that’s not the case? The entire manual is 162 pages, not just the instructions for relaxing the top case and battery.
Yes, I think it’s insane that you (right now) have to replace the entire top case to replace the battery. It’s genuinely absurd. Apple says they’ll sell the batteries separately at some point, so that’s good. But that’s still insane.
That said, I’m not really here for exaggerations about what is an incredibly well-written manual. It’s not like this is going to cut into iFixit’s guide or tool business because I don’t see Apple trying to game the SEO for MacBook repair guide; Apple would rather you take your MacBook to an Apple Store.
I used to be a fan of iFixIt, and have even bought one of its larger tool kits, but have lost respect for it in the last few years.
In part, because any time Apple does anything, iFixIt is there with a snarky criticism. Like it just really really really needs the clicks. I don't mind people being critical of Apple, but what comes out of iFixIt these days is mostly very solidly in whiny baby/grumpy old man territory.
Second, because I've tried four times to repair items using iFixIt guides, and in every case the guide was incomplete, inaccurate, or the steps just sort of ended without finishing the job. Twice I was able to finish the repairs on my own. Twice, the device was ruined.
Many iFixIt guides seem to start out well-written and documented, but eventually get all hand-wavey. More often than not, when I've looked up a guide, it ends with "Reverse the steps to reassemble," which is not reassuring, considering the complexity with which modern electronics are built, and because some of the parts were destroyed (adhesive strips, for example) on the way.
Were you upgrading the hard drive in a 2014 mac mini?
Jesus. This is not what I'd consider "repairable". And that's not the only place in the manual where Apple just says "toss the whole top case out".
It had 50+ absolutely tiny screws, requiring a 000 Phillips head, probably about the size of the little ones in iPhone 6s, but all about 2mm long.
Can confirm. I ended up bringing a car to the dealer to replace a certain light bulb because it was not possible for me to put my man-sized hand through the metal hole to reach the bulb area. Fortunately, the dealer did it for free.
But that's apparently not the case here:
> If you can’t retrieve the rest of the strip, replace the top case
> If you can’t retrieve the rest of the strip, forcefully remove the battery by jamming a pry tool under it.
This is what other people do when those strips break. This is a service manual, not a binding contract. You can choose to service your device differently if you feel inclined to do so.
The solution was a slightly more expensive $15 piece of metal and $700 in labor.
If you look at how new appliances are made with difficult to replace electronics which ought to be trivially replaceable for cheap if you weren't getting bent over by the manufacturer you might begin to notice a pattern.
Manufacturers are saving their pennies at the expense of hardware that fails outside of warranty and makes them $100 bills for their trouble of doing a bad job in the first place.
Their is little reason to build to last when bad work pays dividends in the long run.
The Tesla story for those who didn't catch it originally.
https://www.thedrive.com/news/41493/teslas-16000-quote-for-a...
Heck we still live in a world where some cars with interference engines use timing belts instead of chains. Repair that 20 belt wrong and you will indeed need a whole engine, and that assumes your got to it before it broke and ruined your engine for you.
Apple isn't going to recommend you forcefully remove a LiPo, but you're free to do so if you want to do that instead.
Get a short in a wiring harness? The service manual for your car will almost certainly recommend replacing the entire harness which is a very labor intensive and expensive procedure. Will mechanics do this? Depends on which shop you're at and who is paying.
If there are multiple ways to solve a problem, an official service manual will typically list the safest and most repeatable solution. Rarely do they list any alternatives to this.
Apple has the resources to fix this. They choose to actively neglect it, since they have a very successful side-business dedicated to replacing your iDevices at-cost.
In that case should they provided detailed instructions on removal where that risks destroying the engine or at least the heads?
If I was following the shop manual and I broke a head bolt off in my engine block I would take it to a machine shop, but I wouldn’t expect the auto maker to provide instructions to remove a broken head bolt.
Automakers have been known to replace entire engines for recalls involving only one part of the engine, when they have concerns about one of the above factors.
They also describe the manual as “ they’re in-depth, mostly logical, and well worth an additional repairability point” higher up in the article.
But that's not true. The table of contents has links to the small subset of pages needed to be read to replace the battery.
There are over a dozen chapters and the page count includes parts lists, safety and regulatory notices, and information about tools.
My Webster's Unabridged Dictionary has 2,129 pages before it gets to the back matter. If I want to look up a word I don't open it to page 1 and start reading.
Same for replacing a battery.
1. Open PDF 2. Scroll to table of contents 3. Click on "Battery" 4. Read 14 pages, each with 1-2 steps, about how to replace the battery
Not 162.
Besides, with the text density of those pages, they should be thought of more as "slides". A 162-slide presentation that covers the tools, part numbers, safety information, and step-by-step procedures for replacing parts that you can skip around in is not intimidating.
Of course, my perspective may be skewed. My expectation is for comprehensive documentation with the hundred page behemoths that Sun used to produce back in the Sparc era for replacing a frame buffer card being the bare minimum acceptable level of documentation.
https://manuals.info.apple.com/MANUALS/2000/MA2085/en_US/mac...
You'll note that at the beginning of the three-page battery section, it says that you must have already removed every other part from the other 159 pages. The battery section is basically just "whatever's left doesn't come apart, so replace all that for a new battery". I think saying it takes a 162-page manual is fair.
Most of the pages are very much slide-like, extremely well done and don’t have the density one would expect from a typical electronic device manual. The statement is not fair at all.
Just check the attention to detail and care put into these manuals. The gradient blue arrows are masked by glass and alter in arrow opacities to make abundantly clear how the device is supposed to react to the force applied.
You all should have been there in the original iPhone days. I apologize to my early customers as to achieve anything close to a 'repair' meant losing a few back clips and figuring things out as you went.
iFixit is under existential threat, and it shows.
I'd also say that your average end user is probably still going to be breaking tabs. Applying proper force requires physical calibration; calibration takes practice.
The average end user is not going to do the repair themselves.
Example: https://www.ifixit.com/Guide/Dell+Latitude+7480++Battery+Rep...
162 pages is the entire damn manual[1], not just battery replacement, and the manual is very detailed, what is one step in the iFixit guide (which often includes multiple images in a carousel) could be multiple pages in the manual.
While it’s not great that Apple deems the battery a non-removable part of the top case, this complaint about complexity is misleading FUD.
Disclosure: I’ve made quite a few purchases at iFixit over the years.
[1] https://manuals.info.apple.com/MANUALS/2000/MA2085/en_US/mac...
``` Bottom case
• Battery management unit flex cable
• Lid angle sensor
• Trackpad and trackpad flex cable
• Vent/antenna module
• Logic board
• Display hinge covers
• Display
• Audio board
• Fans
• MagSafe 3 board
• USB-C boards
• Touch ID board
Remove the following parts
before you begin:
• No tools are required for this procedure. Tools ```
The reassembly is just 1 slide that tells links to dozen (literally) links below:
``` Reassembly • Touch ID board
• USB-C boards
• MagSafe 3 board
• Fans
• Audio board
• Display
• Display hinge covers
• Logic board
• Vent/antenna module
• Trackpad and trackpad flex cable
• Lid angle sensor
• Battery management unit flex cable
• Bottom case ```
I wouldn't say that removing dozen of components to just remove battery (something) is user friendly.
https://www.ifixit.com/News/64072/apples-self-repair-program...
iFixit: Self Repair Program actually makes M1 MacBooks less repairable (9to5Mac)
IFixit: Self Repair Program makes M1 MacBooks less repairable (HN)
Apple’s Self-Repair Program Manages to Make MacBooks Seem Less Repairable (iFixit)
Anyone anyone who has read "official repair manuals" knows that they're always more detailed and have more steps than you actually need to perform, because they cover every possible situation and assume you have perfect tools and training and are following all possible safety protocols.
I remember reading the Chilton manual for my car vs the factory repair manual, and the Chilton would mention "the repair manual says to remove the front bumper, but with a bit of a squeeze and some care, you can do the replacement without that step" kind of thing all the time.
"Please submit the original source. If a post reports on something found on another site, submit the latter."
How does adding manuals and parts make something LESS repairable? At worst you are no better off than you started.
And for all the crap apple gets for things like their batteries, I used to do fleet battery stuff on dell machines using a third party providers and the rate at which these machines BURNED through batteries was insane. THis was a while back, and not sure if it was the chargers, or how they were used (plugged in a lot of deep drained a lot), but for whatever reason apple's battery management tech really seems to get some life out of their batteries.
Also, once they started validating batteries so ifixit type places couldn't drop bad batteries into phones, a lot of the trouble there went away as well.
Anyways, a screen replacement under apple care is $29. I'll report back how "terrible" the process is (first time in years that I've broken my screen).
I wonder am I getting downvoted because I’m a klutz and have broken a bunch of iPhones, or is it because I didn’t have a negative experience with AppleCare?
I'm not sure if this was permitted, but I worked with a nonprofit that ran a program for kids that bought apple products and AppleCare on them all. Apple was essentially a program sponsor. Anytime someone tells me how terrible Apple is for the customer, after having to MAIL IN products to other providers who sit on them for MONTHS, I just have to laugh. Many other providers it's not even worth trying to get warranty service because you end up not having a computer / laptop etc for weeks.
It's less repairable than a hypothetical version of the repair program which sells you just the component you need to replace, sure, but you can still perform any-and-all actions that you'd have taken to replace a battery before Apple's official program existed.
YET. The manual and the article itself acknowledge that this repair is only possible with a top case replacement and that battery-only parts will be available soon.
This headline makes no sense.
Does that make my car less repairable? Or does it provide all the information necessary for someone to correctly perform repair or maintenance, including all required pre- and post- processes related to the affected area?
Having used a few workshop manuals, I do get your point. But those manuals provide the advantage of actually letting you repair cars without having to replace the entire unibody when you change an oil filter (though you'll often have to disassemble vast portions of the car to get at simple consumables these days).
Since when has it involved that? Even back when cellphones were repairable, trying to fix a broken battery by manipulating the cells is a suicide mission. I get that you're trying to illustrate that "density has a repairability cost", but I think that's entirely redundant, since:
- Apple can throw money at this issue and fix it. No private interest on the planet has even remotely as much research funding as Apple. If companies like Framework can manage it, then so can Apple.
- Apple's devices are getting larger, and their SOCs are getting more dense. There's more room inside the Macbook Pro than ever before, which leaves plenty of space to reinforce the device and improve it's disassembly process.
- Making repairable/sustainable technology doesn't seem to impede any of Apple's goals. Adding an M.2 slot on the Macbook would have no perceivable downside. Removing the internal adhesive could help improve the device's lifespan and make it possible to reassemble without additional components. Offering a matte/plastic display option would also give users the option to own a Macbook that doesn't break when it falls from waist height.
So, I don't really buy this. When people come forward and speculate on Apple's behalf, I feel like they're forgetting that we're talking about the most powerful company on Earth. Apple can move mountains, and you're trying to justify why they can't offer more granular repair options? This is the exact same supply-chain pettiness that people used to applaud Apple for, and now that everyone feels the impact of it, why do we still defend them for abusing capitalism and hurting everyone in the process?
Sure, for a small battery pack like that, but an EV's battery pack is made of self contained replaceable cells. It would be perfectly possible to replace the individual cells and save the exterior casing and any internal electronics. But the official dealer process is almost certainly going to replace the entire thing as a single unit.
My point was't "density has a repairability cost", it was that sometimes for the sake of ease, repeatability or reliability a manufacturer may decide to bundle individually replaceable components into a single module that will be replaced as a whole unit as part of the repair process and that can be a reasonable decision. We see this all the time with cars. Transmissions are rebuildable, but usually you just replace the whole thing. Same with alternators. Engines are absolutely rebuildable, but if you blow yours, the dealer will almost certainly just replace it wholesale. Wiring harnesses can be patched, but the service manuals will tell you to replace the whole thing. A single switch in your steering wheel controls might be broken, but likely the entire control cluster will be swapped. These things don't make the car "less repairable", nor does the fact that the manufacturer's manual only tells you how to replace the whole thing, and won't sell you anything other than the whole part mean you can't piece it together yourself or that they're somehow hindering you from repairing your car.
Likewise, the battery being bundled with the top case is a choice made for a reason. I suppose we can assume it's because Apple is trying to make it unrepairable, but that flies in the face of the fact that they need to make repairs themselves. It's clear apple can make it separable (see the Macbook Air repair options), and the article in question even says Apple plans on doing the same for the other Macbooks. so it really feels like a lot of this is complaining that Apple hasn't gone out of their way to tool up an entirely new set of assemblies outside of what they provide their own in house repair people, and assuming this is do to maliciousness rather than simply doing the most reasonable thing which is opening up their own official processes and parts to the public.
Well, that's the problem. Apple doesn't provide all of the necessary information to safely perform board repairs or fix mechanical failure. If you break your car's window, you can go get it replaced in an afternoon. If you break your Macbook's display, your options are to take it to an Apple Store and let them quote you a repair, or buy their $500 topcase "do it yourself" replacement kit. All roads lead back to Apple, and Apple deliberately destroys all roads to repairing your computer. This is clearly evidenced by their unbelievably coarse selection of replacement parts, forcing their customers to buy replacements for components they don't need.
In other words, it's like breaking your windshield and being told to get a new car or replace the entire chassis. Apple can fix this, and quite easily at that, but why would they? They have a direct financial incentive to keep letting Macbooks break in unfortunate ways. The most common damage (screen/display, logic board) also happens to be the most expensive, and their price is entirely artificial.
My point is the title of this makes no sense.
https://www.youtube.com/watch?v=S2xHZPH5Sng
But on topic, Apple's official stance, as provided by this repair manual, is that replacing a battery requires you to replace vast portions of the final product.
Car analogy time: Got bad seals on your block? Send us the engine; who knows what kind of damage those bad seals have done. Oh, and only we, your car manufacturer can get you the tools and an authorized engine replacement.
Can the battery be replaced without the assembly? iFixit says yes. Is this how Apple does it? Sure, but it's generating a lot of cost and waste. They can write both of. Can you?
Should it be possible to replace just the battery and not need to replace the entire top case with it? Sure. And for some of their laptops you can (like the MBA) and for the others they say they will be providing separate versions in the future. But we should be clear here that you’re not replacing “vast portions” of the laptop even if you did it now. You have to remove those items to replace the component, but remove and reinstall is not replace.
edit (30 pages). (they post they're own manuals on github..)
https://github.com/system76/docs/blob/gh-pages/service-manua...
The "seem" here is important, and was excluded in the 9to5mac article title
UPDATE: Louis Rossmann has published his opinion: https://news.ycombinator.com/item?id=32581896 (TL;DR: 90% useless for him but an improvement from 100% useless like Apple's previous program)
Every rational person will tell you that shipping rented hardware back-and-forth with strict exchange of exactly one broken part for exactly one new part individually for every repair is a bad idea.
Parts and equipment need to be available for purchase with no strings attached so they can be stocked on shelves in repair shops.
My MBP is maxed out and was quite an investment so I want to keep it around for as long as possible. I'll probably just be safe and have Apple replace the battery around 5 years assuming it stays usable for that long.
Health Information:
Cycle Count: 61
Condition: Normal
Maximum Capacity: 100%
I use it pretty regularly several hours per day in 2022, maybe didn't use it as much in 2021. But still, seems to be holding up very well.The word _seem_ is important here. 9to5Mac should change their headline accordingly and so Hacker News should maybe change the link.
iFixit and similar companies can offer cheaper alternatives because they are not Apple.
I replaced multiple iPhone batteries, it was always possible in less then 30 minutes with just simple tools.
I opened up multiple laptops (mostly HP and Lenovo), no problem to replace things there either.
People still replace their devices, because the battery is weak. This is stupid, just replace the battery and use it for another 1, 2 or more years.
1) parts that aren't glued together (or riveted like the butterfly keyboard)
2) schematics of the boards
3) parts (including individual MB components) available
bonus) not routing 48V backlight supply lines at 0.1mm of LDVS CPU lines.