Sanas Silicon Valley startup wants to make the world sound whiter

India has to do something about the fraud.

When I pick up the phone and hear an Indian accent it is frequently somebody who wants to steal my credit card or install malware on my computer. 20 years ago I thought Indian call centers were honest, now I know better

https://www.justice.gov/usao-ndga/pr/multiple-india-based-ca...

One of the first things that a company like Citibank can do to make their customers feel safe is make sure that customers don't hear an Indian accent. I don't mind calling somebody up and hearing it but if it is an inbound call I'll hang up right away.

Anything that requires bad people to stop doing bad things should be considered DOA.

Instead, our solutions should be adapted to a world where there is more and more fraud. Having to trust a phone call is already a lost cause.

I'm pretty sure "Sorry to bother you" wasn't meant to be an instruction manual.

how dystopian and cyberpunk - where the identity and background of the worker is erased, and hiding from customers that their call is handled by someone abroad. This is evil, and exploitative