> Google is just horrible, when it comes to any form of support, paid or not. They make paypal look helpful by comparison.
We have been running production on Google Cloud for six years. We are not a large customer: our spend is in the low five figures. We pay for a middle-tier support plan and support has been excellent during this entire period. We very rarely need to take advantage of it, since the underlying systems are extremely stable and almost never cause us any issues (compute engine, GKE, GCS, Memorystore, Firebase, CloudSQL, etc). Just thought casual readers of this thread could use a counterpoint.