Euro managers however are generally thought to be of extremely low quality and unreliable as well as 20-30 years dated in terms of running an org. Except at the top, never rely on senior or middle management in Euro to be much more than followers. Never let them run an org unless you really know them as their management techniques do not apply to modern software companies. Managers from Europe are generally of poor quality.
You don't see outside the box thinking as much. Very vanilla approaches to things that are generally dated approaches. A culture that lacks innovation.
You see a bit of gaming the system to meet KPI goals. Things that are probably not useful to the company but help them hit a defined goal.
Just not very aggressive in their approach to the business. A very conservative business culture that doesn't really understand scale and is obsessed with throwing lots of bodies at a problem rather than finding novel and innovative approaches.
Insistence that "this won't work here" when that's just not generally true. It's that they don't understand why the approach works and are stuck in older approaches to things that are not relevant to todays business world.
Secretive and inward looking.
The engineers working there were great, but criminally underused, because you had only MBAs in product owner roles who spent their time dreaming up products or features with absolutely no idea of feasibility. Like the time one of them presented their idea that the company should "create something like Facebook" to make customers stay on the company website longer. Or the constant requests why the engineers wouldn't consider using "AI" in the company's React Native reporting app.
They were probably trying their best, but the problem was the company's culture of engineers being merely tools to execute the ideas of non-tech people. When we asked for POs or managers with an engineering background, the reply was always along the lines of "they don't know the business, so they don't understand our customer's needs".
Accordingly, it always took months even for very small features or changes to make it past the "agreeing on the requirements" phase, because there was no tech person high up enough in the hierarchy to tell the dreamers straight away that they're living in a phantasy world.
I wonder if car makers have similar problems, i.e. old school car industry guys trying to manage software engineers.
There's nothing inherently wrong with adding social media features to your customer portal, as long as you understand people will use it to vent their complaints, and you will have to spend money on moderation to keep it from turning into a cesspool.
I still remember when Netflix turned off all their social integration, especially the ability to leave movie reviews and get kudos via upvotes. I spent a non-trivial amount of time engaging with that feature. But I'm sure someone finally pointed out that this sort of engagement wasn't driving any revenue.
What our managers were seriously pondering was to create an actual competitor to Facebook that would draw their user base to our website, a company with around 10.000 b2b customers (if even) which had nothing to sell in the b2c channel.