Ask HN: Best (minimal) customer support software?

If you want to move away from email client into web-based solutions take a look at:

Any self-hosted ticket system sound good. eMail can be a source for ticket creation however tickets are processed via a web interface.

https://osticket.com is one such software

In case anyone is interested, I ended up going with Helpscout: I find it to have the easiest/simplest interface.

I also looked at Front, Intercom, and Zoho.

Freescout is really good. Been using it for 2 years with a team of 5-6. Highly recommended.