His next phone was an Android.
I remember looking it up and there were rumours that Apple had initially acknowledged this fault and replaced them with no questions asked but then withdrawn the memo.
I was so impressed I bought my dad another used Pixel 4xl because I trusted them. And I'm someone that in general dislikes Google for losing their way the last 5-10 years.
For example, maybe your friend used a specific app that no tester every used.
I remember once a big company doing an emergency product recall because they hadn't tested putting the product in fleece lined pockets. If you put it in fleece lined pockets, it wouldn't boot anymore due to the static discharge of the fleece rubbing on the plastic surface as you walked around.
Yet they had 1000+ beta testers, yet were somehow unlucky that not a single one used fleece lined pockets!