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You choose to use Laspass rather than any of the free solutions because of its ease. Your problem is you gave 30 critical pieces of information to a third-party without any backup solution.

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This is honestly a tough thing with other cloud-based solutions aswell. Backing up your data from say AWS isn't difficult _per se_, it's just made prohibitively expensive to export any serious amount of data

Yes, it is our fault for trusting them ultimately. Agreed

I'm not quite sure I understand, isn't there a written contract you sign that states exactly what you get for N amount of money? Paying extra because of insufficient planning sucks, but is the price of such luxury.

Think of the bright side; it's a good thing this bit your company at this early stage and not with half a million dollar contracts.

Cheap lesson as corporate lessons go.

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