The complaint is that one could manufacture those more expensive high quality products at a larger quantity and, through scaling effects, one would achieve a lower price, which would make them accessible to larger segments of the market. I suppose that would be the market "working". Instead you have manufacturers churning out tons of cheap shit that breaks quickly. I guess most customers don't know how quickly different household appliances break, so they also can't compare that together with price. They have to assume that the more expensive appliances are also higher quality, but how can you judge that as a non-expert?

Household appliances are textbook examples of adoption s-curves, and in different phases, different rules apply for the market. Especially in the last phase of the s-curve, those manufacturers are hurt the most which build lasting products, because their own past customers, usually the best source for new purchases from their brand, don't buy from them any more because the need is still met by the still working product. So they either go bankrupt or get bought by one of the manufacturers that put in planned obsolescence and got tons of money from that, or they change their strategy before that happens.