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All progress depends on the unreasonable man.

But what progress here?

Someone who worked for us 20 years+ ago charged you too much. Sorry, it wouldn't happen now.

If that was the case, why didn’t the railway concede the case and move on.

The rail company probably lost a lot more money that they anticipated so maybe they're be more careful about pricing.

Or he was just trapped in the sunk cost fallacy ("I spent so much time that I cannot stop now even if it is not worth")

Just imagine how great that must have felt!