Hence, I guess the demand for repair work is probably very low, and they might not have good processes in place to do it.
From a pure transactional perspective, it’s nice that they are essentially selling a clothing service for which you pay only once per item. But from an environmental angle, it sucks that they might not really be fulfilling their promise.
To be clear I don't fault them for making an assembly process where repair is not the highest priority. But it took me a while to appreciate why that little zipper repair was difficult enough to offer a replacement instead.
In many ways I suppose repairs always will be more expensive. The staff who know how to make the item may no longer work there, you cannot set up stations and a process, and every repair will likely be different. And without additional shipping, the employees doing the repair will be paid more than the original workers.
An acquaintance who owns an outdoor apparel company told me he doesn't want to make pants because the warranty and repair expectations are much harder to deal with than upper body items.
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