How to convert users that continually repeat trials

upollo.ai

3 pointsstephen1233 comments

Completely misses the actual issue that most people who repeat trials don't have the money to pay.

Every public facing, serious API I've worked on has had users trying to game for free usage. You have to build systems to prevent it. The user OP describes sounds more like what you point out, rather than running multiple accounts.

OP, can you reach out to them and ask why? Ask them what they like about it and what they are using it for first. Try to work with them rather than against. Maybe offer them a 6 month deal, maybe the call is enough

Hi, yea thats exactly what we do. We find people who habitually repeat trials love the product and are just doing it because it's easy.

Give people a discount to get them onboard, once they are paying they are happy to continue.

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