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Comment by mccorrinall | Hacker News Reader

You don’t even own your steam account. If you forget your password, but have other ways to proof (7+ years of purchase history of your credit card and paypal, your ID etc) they will still say: „go fuck yourself, buy all games again.“

Happened to me. Awful customer service.

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They have an obligation to provide you with the items/services you purchased. That includes access to them through an account. If you can actually prove the account is yours, you should be able to.

Of course, it might be ridiculously expensive (go through the courts)--but that's what these companies are counting on.

You don't even need to go to court, just get a lawyer to write a letter will go way further than any (overworked) customer service rep can help.

After one year of sending tickets back and forth I just asked my credit card issuer to charge back all purchases ever made. Going to court or similar was not an option as a poor student :/

I was pretty sure they have a forgotten password flow? Did you also lose access to your email address of record?

Arbitration clause? Or small-claims court?

Perhaps if they try to force you to arbitration you can push back and demand proof that you agreed to their terms, which is conveniently achieved by creating an account.

Arguably, if the court ends up agreeing that you did have an account and that Valve needs to give control of it back to you, would that not be evidence that you had agreed to the terms, then broken them by rejecting arbitration? (Leading to Valve being able to take your account away because you broke the ToS.)

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